MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Steve W.
Nov 18, 2024
The bed was nothing like i was said to…
The bed was nothing like it was said to be. The add showed two dogs laying on the bed, I ordered the largest one and not even close to being able to fit two dogs. Also showed that the bed was thick with the two dogs. Again not even close. The is not more than about three inches of stuffing. When a 40 lb dog lays on it he goes all the way to floor. Out of all the dog beds we have this is by far the worse.
Response from MrFluffyFriend™Nov 20, 2024
Oh no, Steve, we're really sorry to learn that the bed hasn't been quite what you had in mind. One of our friendly support folks is on it as we speak and will be dropping you a line shortly. Do keep an eye on your email, including your spam and junk folders, just in case it ends up there. We really appreciate your understanding while we sort this out!
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Constance
Nov 18, 2024
Did not receive item.
Did not receive item.
Response from MrFluffyFriend™Nov 20, 2024
Thank you for your feedback, Constance. According to our records, your order was delivered to your mailbox on November 15. If you need any further assistance or additional information, please don't hesitate to email us at [email protected]. Best regards!
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herby
Nov 17, 2024
Achtung nicht zu empfehlen
Achtung nicht zu empfehlen. Versand dauert ewig wenn die Ware nicht in ihrem Lager in Deutschland oder Holland liegt sondern aus China versendet werden muss. Möchte man die Ware zurücksenden gibt es erstmal wilde Verhandlung bis sie überhaupt eine Rücksendeadresse rausrücken und die ist dann in China ganz toller Beschiss
Response from MrFluffyFriend™Nov 18, 2024
Wir entschuldigen uns aufrichtig für Ihre Unzufriedenheit, Herby. Es scheint, dass einer unserer Vertreter Ihnen bereits per E-Mail geholfen hat. Es tut uns leid, dass die Lösung nicht Ihren Erwartungen entsprochen hat. Wenn Sie weitere Bedenken oder Fragen haben, senden Sie uns bitte erneut eine E-Mail an [email protected]. Wir werden unser Bestes tun, um Ihnen zu helfen. Vielen Dank für Ihr Feedback.
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Peter
Nov 16, 2024
Poor customer service
I ordered large bed and never received it. Got in touch with customer service but they replied with the same message that they'll look into it. never received bed. Stay away. Scam
Response from MrFluffyFriend™Nov 18, 2024
Hey Peter, I’m really sorry to hear that you had a rough time with us. It looks like our customer support folks have already been in touch, but it seems like things didn’t quite go the way you’d hoped. I just wanted to let you know that we really do care about what you think, and we’re always trying to make sure everyone has a great experience with MrFluffyFriend. If there’s anything more we can help with, or if you’ve got any other issues you want to chat about, feel free to drop us a line at [email protected]. We’re here for you, and we’ll do everything we can to sort it out. Thanks for letting us know what happened. It means a lot to us. Take care!
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Claire S.
Nov 16, 2024
Oscar has not received his bed.
Oscar has not received his bed.
Response from MrFluffyFriend™Nov 18, 2024
Thank you for bringing this to our attention, Claire. One of our customer support team members is already looking into this matter and will update you as soon as possible. If you have any additional details to share, please feel free to email us at [email protected]. We appreciate your patience and understanding!
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Eric R.
Nov 16, 2024
How much longer?
We ordered & paid for 2 beds three weeks ago. Still haven't received them yet? Starting to get nervous as they were suppose to ship in 10 days?
Response from MrFluffyFriend™Nov 18, 2024
Eric, thank you for bringing your issue to our attention. We're really sorry for the hold-up with your order. Our customer service folks are on the case and will be touching base with you through email in a bit with the latest on where your package is at. In the meantime, if anything else pops up, just drop us a line at [email protected]. Thanks for sticking with us and bearing with the delay!
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Mrs S.
Nov 16, 2024
Returns impossible !!!!!!
Returns impossible !!!!!! Bought a large dog bed which was not as nice as I had expected .It did not match the quality of a previous purchase from a different company .So I then wanted to send it back as it’s states I can if I’m not happy . However the item needed to be returned to China !!!!!!
Response from MrFluffyFriend™Nov 16, 2024
Mrs. Smith, we apologize for the inconvenience you’ve experienced. It seems you've already been assisted via email, but we understand you're still not satisfied with the resolution. We truly regret that the return process didn't meet your expectations and appreciate your feedback. If there's anything further we can do to assist, please don't hesitate to reach out again via email.
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Susan
Nov 16, 2024
Significantly smaller than anticipated
The shipping was slow. The bed is significantly smaller than anticipated. The photo shows two larger dogs stretched out on one bed. I ordered the largest size bed and it barely fits one dog. I have a small golden and a six month old shepherd.
Response from MrFluffyFriend™Nov 16, 2024
Hey there, Susan, we're really sorry to know you had an issue! To help you out, we actually need your order number so we can look into it properly. Could you shoot us an email at [email protected] with that info? We're more than ready to assist you with whatever's troubling you. Thanks a bunch for bearing with us!
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