MrFluffyFriend™MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Sharon T.
Once I got all the tape off, the bed is really soft. My big, old dog was standing at feet waiting for it to make floor. He's in love it!! Thanks
Response from MrFluffyFriend™Dec 6, 2024
Thank you for sharing, Sharon! We're so happy to hear your big, old dog loves his new bed! It’s great that he’s all comfy now. 😊 Thanks for your patience with the packaging, and we hope he continues to enjoy his cozy spot! 🐾
Robert L.
I ordered 2 of these for gifts. They sent tracking over 3 weeks ago but only produced a label. Usps says they have never received them and are awaiting for them at their Melrose facility since early November. One order was supposed to be shipped to Arizona and another order to Washington. They were 2 separate orders. If they can't produce them, they should stop saying arrival time is 4 to 10 days. I'm embarrassed that these gifts didn't arrive and I look like an uncaring friend.
Response from MrFluffyFriend™Dec 6, 2024
Robert, we apologize for the delays and confusion with your orders. According to our records, both packages were successfully delivered. The first one was delivered on December 4, and the second one was delivered on December 5. If you're still experiencing any issues or if the packages haven’t been received as expected, please reach out to us at [email protected] so we can assist you and resolve the situation. We understand how frustrating this must be, especially with the gifts being delayed, and we’ll do our best to assist you further.
karin D.
HÄNDE WEG!!! Wirbt als deutscher Shop mit Rückgaberecht, jedoch minderwertige Ware aus China. Bestellung wird in mehreren Paketen aus CHINA versendet, also Retouren nur nach China möglich. Kosten übersteigen weit den Wert der Ware. Konsumentenschutz durch Klarna in Abklärung…….
Response from MrFluffyFriend™Dec 6, 2024
Hallo Karin, ich verstehe vollkommen, woher du kommst, und es tut mir wirklich leid, dass du nicht die Lösung gefunden hast, die du dir erhofft hast. Bei MrFluffyFriend arbeiten wir hart daran, sicherzustellen, dass unsere Produkte erstklassig sind und dass unser Kundenservice schnell und hilfreich ist. Aber manchmal, insbesondere wenn es schwierig ist, Sachen um die halbe Welt zu versenden, kann es zu Problemen kommen. Wenn Sie uns eine E-Mail an [email protected] schicken möchten, sind wir ganz Ohr und begierig darauf, das Problem zu klären. Wir sind hier, um sicherzustellen, dass Sie mit Ihrem Kauf zufrieden sind.
paul B.
This company isn't consumer friendly. The product I ordered was put into the postal system just several days before a postal strike. I asked them to resend the item via a courier 3 different times . Each time they refused. The item in the postal system would be returned when received, still refused. They sent at least 1 advertising email daily. I wouldn't buy anything from them , too bad this will never be posted . I didn't even want to give them 1 star . They suck . I had to fight with PayPal to get my money refunded. I hope as it takes several days to show up on my credit card . It was ordered on Nov 2nd but not put into the postal system until the 12th, strike was on the 15th.
Response from MrFluffyFriend™Dec 6, 2024
We're sorry to hear about your frustration, Paul, and we completely understand your disappointment. Unfortunately, the timing of your order coincided with the Canada Post strike, which has caused significant delays in deliveries. We always aim to provide the best customer service, and we’re currently doing our best to resolve any issues caused by this situation. We apologize for any inconvenience and appreciate your patience during this challenging time. If you have any further questions or concerns, please don’t hesitate to reach out to our support team.
MONIQUE D.
Unfortunately I still haven’t received Finnegan’s gift for his 15th birthday…… because I ordered it the day before the postal strike 😢😢 - I have only heard good things about your products so I am very anxious to finally receive it.
Response from MrFluffyFriend™Dec 6, 2024
Hey Monique, thanks so much for sticking with us through this! We're really sorry about the hold-up, and we totally get that you're not thrilled about waiting. There's a bit of a snag with the Canada Post strike, which is definitely not something we wanted to throw into the mix. We appreciate you bearing with us through this situation that's a little out of our hands. If you've got any more questions or need a hand with anything, just send us an email at [email protected]. We're here for you!
T G.
Nur minderwertige Ware. Man glaubt in Deutschland zu kaufen, kauft aber China Warenrücksendungen mit Rückversand nach China, sofern man die Geld zurück Garantie nutzen möchte. Nicht zu empfehlen.
Response from MrFluffyFriend™Dec 6, 2024
Vielen Dank für Ihr Feedback, T G. Wir verstehen Ihre Frustration und entschuldigen uns für etwaige Verwirrung oder Unannehmlichkeiten. Anscheinend haben Sie sich bereits an unser Kundensupport-Team gewandt. Wenn Sie keine zufriedenstellende Antwort erhalten haben, kontaktieren Sie uns bitte weiterhin unter [email protected], damit wir Ihnen weiterhelfen können. Wir schätzen Ihren Beitrag und sind hier, um Ihnen bei der Lösung des Problems zu helfen.
Daniele C.
Contacts très difficiles avec cette société Colis reçu sans aucun document, pas de facture et d'info complémentaires pour retour, pas d'adresse ni téléphone de contact. Le coussin reçu ne convient pas à mon chien, je veux le renvoyer après plusieurs mails, je reçois enfin l'adresse et là les bras m'en tombent, pour le retour l'adresse est en CHINE, une manière de dissuader de le faire. C'est juste scandaleux et je veux informer d'autres acheteurs. Je ne peux croire qu'il n'y ai pas un site en France. Suite à mes différents mails avec MrFluffyfriend, et contrairement à leur réponse, j'ai eu un acte commercial et non un remboursement, ce geste commercial a commencé à 15% pour arriver à 30% soit 16.5€ sur 55€!
Response from MrFluffyFriend™Dec 6, 2024
Merci d'avoir partagé votre expérience, Daniele. Nous comprenons votre frustration et nous excusons pour tout inconvénient causé. Après examen de votre dossier, nous constatons que vous avez déjà accepté une offre de remboursement et que le remboursement a été traité avec succès. Nous visons à faciliter les retours et travaillons activement à l’ajout de davantage de facilités de retour. N'hésitez pas à nous contacter si vous avez besoin d'aide supplémentaire. Nous apprécions vos commentaires et nous efforçons toujours de nous améliorer.
Alicia D.
Rated 1 out of 5 stars 2 days ago This site is a complete fraud This site is a complete fraud. Based in China quality of product non existent. Tried to return at cost only to have it redirected to my address. Company does not exist. DO NOT WASTE YOUR TIME. Date of experience: 30 November 2023 This reply from Mrfluffyfriend is bullshit. Reply from MrFluffyFriend™ 4 hours ago Thanks so much for reaching out with your thoughts, Alicia. We're really sorry to hear that you've been having a tough time. It looks like you've already reached out to our customer support team. If you're still not happy with how things are going, you can always send us an email. Your feedback is super important to us, and we're all about making sure things get better for you.
Response from MrFluffyFriend™Dec 6, 2024
Alicia, thank you for sharing your feedback. We're sorry to hear that you're not satisfied with the resolution. We understand your concerns, and we take your comments seriously. We are committed to providing the best customer service possible and will continue to work on improving our processes. Please don’t hesitate to reach out to us at [email protected] if there’s anything more we can do to assist.
