MoretaReviews of moretapay.com

Scammers! If you ask your money back they promise to send it, you wait for weeks, then ask for update and they just ignore messages. You will never hear back from them again.. I have been trying to get my money back for 3 months..

I can only base my review on my own experience using the app in Vietnam. I set up the app before travelling, loading with a UK credit card which does not charge foreign currency handling fees. It actually worked pretty much seamlessly, with the only blip being on the part of my credit card company which flagged one of the transfers as potential fraud. The rate at which GBP was moved to USD was excellent and bettered even than getting cash from a fee free Vietnamese ATM. I used it for taxis, market stalls and restaurants avoiding the often applied credit card surcharge they would apply. Again my experience, but would not hesitate to use it again.

They can only refund to US bank accounts if you have any money left in there when you get back home. I had threaten them with getting a cashback through my credit card company to get a refund. As others have said, customer service is verrry slow (takes sometimes over a week to get a response) and often parrots what it says in the faqs. I was a month in SE Asia and did not find one vendor who took this method of payment. Avoid. PS: I am amazed that they responded to this review within 30 minutes, but take days to respond to requests for help from their existing customers. An unusual allocation of corporate resources?

Customer service may be the worst in the entire world it’s easier to speak with a agent in a whole different language then deal with them they once again pulled the statement “contact local authorities” after I told them I have done so but they don’t care they act like the police are going to be over there refunding my money themselves they come up with any excuse to keep the money it’s insane this company needs a 360 change in support or needs to be shutdown I didn’t think such a small measly refund would be such a big deal to them.

I used it for 3 months in vietnam, used different top ups Methode: WISE, SEPA Transfer and also received money via Crypto. Was working really well. Also used it in Indonesia, but then suddenly their service got terminated due to new law régulations. They gave me back the Fée for withdrawing my money, although it Took them weeks to reply to multiple messages that i left in the chatbot. So the customer Service Feedbacks seems legit, but the app itself in terms of functionality really well. The SEPA Transfer for top up seemed to work the fastest for me.

I have been left on read for at least a month now. I cant top up using my debit card any of them. The system says it will allow a bank transfer but the fact that noone will get back to me from support it too much of a risk for me to try this. Im in Vietnam it worked great a few times but I think its safe to say that now we can pretty much give op on this app.

When the money deposits in correctly it works brilliant very handy for paying in Vietnam. However only my Girlfriends deposit was successful, I sent money from my revolut account and on the Moreta app it says the payment is waiting, I got onto the support in app which is just a chat bot and provided all the details of the transfer and proof. It says typical responds in couple of hours, it has been two weeks, I’ve also emailed the support email address which is in the responses to some reviews but it is just another bot and say it will pass onto a human agent. It has been hugely frustrating, the customer service is terrible and I’m still waiting on the money to enter my account on Moreta pay even thought the money left my revolut account over two weeks ago. Really is a pity as when it works it is a good app but unfortunately customer is so bad that you have to avoid.

Funds missing, no support response – avoid avoid avoid !!! I had a very bad experience with Moreta Pay ! On April 9th, I made a bank transfer of 150€ from my Revolut account after correctly creating a deposit request in the app. The money was successfully sent from my bank, with all transfer proofs. 10 days later, the funds have still not been credited to my wallet, and they have not been returned to my bank account either. I contacted support multiple times and provided all requested documents (proof of transfer, IBAN, transaction details). No meaningful response and no resolution. This is extremely concerning: The money has left my account It is not visible in the app It has not been refunded At this point, the funds are simply unaccounted for. I strongly recommend avoiding this app until they improve their reliability and customer support !