MoretaReviews of moretapay.com

Funktioniert einwandfrei in Vietnam. ABER: Keine Transparenz bei Gebühren. Für die Aufladung werden über Apple Pay 2.5% verrechnet. Diese werden in USD umgerechnet (= Wechselgebühr). Von USD werden sie dann in VND umgerechnet (= Wechselgebühr) und darauf kommen dann noch die Plattformgebühren pro Transaktion. Fazit: Man weiss nie genau wie viel Gebühren man wirklich bezahlt und kommt so deutlich teurer als beim Bargeld.

My $161.05 has been locked for days due to a security review. Moreta says the review usually takes 1 business day, but despite sending multiple emails, I still haven’t received any proper response. They asked me to provide card statement on there app which i did and kaboom silence. I understand security checks, but completely ignoring customers isn’t acceptable. I just want a clear explanation and access to my money.

Seems great so far. Traveling in Vietnam. Downloaded, registered and passed ID verification within a couple of minutes. Added cash via Apple Pay and was able to pay for a coffee immediately. What a relief after counting all those banknotes with the £1 = 35,000 exchange rate. Since then I’ve been travelling in China. It’s worked flawlessly here too.

Supported by Moreta . All sounds great until you attempt to get an online refund in Vietnam (One of the countries Moreta claims to support.) Online shopping with Lazada was great...UNTIL in a very rude awakening I am messages by my trusted choice that REFUNDS in VIETNAM DON'T HAPPEN. Refunds were covered by LAZADA ~ LOSS 3,359,800 VND later I learned the hard way how business in America works. Following he reply fom Moreta I'm adding that I received a notice stating that refunds from Vietnam were against thier policy. The vendor refunded - It could not be added to my account with Moreta. Moretta contacted by email and said they were 'looking into it'

Hello I am living g in Vietnam 5 months by year I am not authorized to have a count in vietnamise bank and I use moreta every days and all is perfect I’m very happy And I advice my tourists friends to use . Real good idea and good réalisation . Thanks for all

Where's my money? I deposited 600 usd to pay rent in Vietnam for my account and you locked the account saying you need to a security review and that it would take 1 business day. Now it's taken 1 business day and I hear nothing back from you. Don't steal my money. Give me money back.

Dear Moreta Pay Support, I hope you are doing well. I have just signed up for Moreta Pay and successfully completed my KYC verification. After completing the registration process, I added three payment cards to my account: Card ending 1187 Card ending 4709 Card ending 2002 I also deposited a total of USD 30 into my Moreta Pay account. Unfortunately, immediately after funding my account, it was placed under security restriction, preventing me from accessing my money. Your system asked me to verify all three cards. I was able to successfully verify: ✅ Card ending 1187 ✅ Card ending 2002 However, every attempt to verify the card ending 4709 fails. Instead of completing the verification, the app displays the following error: "Verification failed. Something went wrong. Please contact support." Because of this system error, my account remains restricted and I am unable to access or withdraw my remaining balance (approximately USD 20). This issue is clearly not caused by me, as I have already completed KYC successfully and two of my three cards have been verified without any issues. Therefore, I kindly request that you urgently do one of the following: Remove the problematic card ending 4709 from my account and lift the restriction; or Manually verify the card or otherwise restore full access to my account; or Allow me to withdraw my remaining balance immediately. I have attached screenshots showing: The account restriction screen. The verification failure error for the card ending 4709. I sincerely hope this matter can be resolved promptly. However, if this issue is not addressed within a reasonable timeframe and my funds continue to remain inaccessible, I will have no option but to: File a complaint with the appropriate consumer protection authorities in my jurisdiction. Share my experience publicly by leaving honest reviews across app stores and review platforms. Inform my social media audience about my experience so others can make informed decisions before using Moreta Pay. I would much prefer to resolve this matter amicably and continue using Moreta Pay, but I need access to my own funds without unnecessary delays. I look forward to your prompt response and a swift resolution. Kind regards,

I'm writing this review because I ran into the same issue some of the 1 star reviews ran into "sending the deposit to the wrong account" however they came through and helped me. It was my mistake a 100% but they fixed it in the end even though it took time. So I'd say this app is a 10/10 app, but if you managed to mess up the account number it's not a fast process for them to solve it, but they'll eventually fix it. And also prior to this I had been using this app for 6 months without any issues, so as long as you don't mess up you'll not really deal with any issues with this app.