MoretaReviews of moretapay.com

2.148 reviews
Banking & Money
San Francisco

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Moreta

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About Moreta

Moreta Pay is a payment app and digital wallet built for travelers, digital nomads, and expats who want to pay like a local in Southeast Asia and Latin America. Our mission is simple: make everyday payments easier, wherever your travels take you.Moreta connects you to local QR payment networks, helping you pay participating merchants directly from your phone. Whether you are buying street food, visiting a café, or shopping at a local market, you can use the app to scan supported merchant QR codes and make payments.Designed for travelers and people living abroad, Moreta brings local QR payments into one convenient travel payment app. It helps bridge the gap between the payment methods you use at home and the ways people pay at your destination.From short holidays to longer stays, Moreta makes paying part of the experience, so you can spend more time exploring, discovering new places, and enjoying everyday life wherever you choose to call home.

Moreta (moretapay.com) has 48 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.

Also known as: moretapay.com
Website: moretapay.com
Category: Banking & Money
Location: San Francisco
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Moreta reviews

48 approved reviews, newest moderated first

Luca T.
Apr 10, 2026
Vergisst die App.
Vergisst die App. Sehr unzuverlässig und support kaum vorhanden. Man wirbt für Kambodscha, bin in Kambodscha und der Service ist offline. Man wirbt für Indonesien, bin in Indonesien, zahle einmal mit moreta Pay was super funktioniert hat und 2 Tage später Service ist offline. Indonesien wurde plötzlich wie Kambodscha auch auf „soon“ geändert. Also lasst es sein, zu unzuverlässig. Zusätzlich wirbt man mit 24/7 support, ja, eine KI, die fast nichts beantworten kann und dann an einen Mitarbeiter weiterleitet. Aber der support braucht 5 Tage für eine Antwort. App wird gelöscht
Response from MoretaApr 27, 2026
Hallo, unsere Dienste in Kambodscha und Indonesien sind aktuell aufgrund lokaler Regulierungen pausiert. Während dieser Zeit bieten wir allen betroffenen Nutzern kostenlose Auszahlungen an, damit das Guthaben jederzeit aus der App abgehoben werden kann. Sobald die Dienste wieder verfügbar sind, informieren wir alle betroffenen Nutzer per E-Mail. Unser Support-Team antwortet normalerweise innerhalb von 24 Stunden auf alle Anfragen. Falls Sie keine Antwort erhalten haben, prüfen Sie bitte Ihren Spam-Ordner oder schreiben Sie uns direkt an [email protected] mit Ihrer Konto-E-Mail-Adresse, damit wir Ihr Anliegen zügig bearbeiten können. Das Moreta-Team
Iacopo C.
Mar 26, 2026
I made two transfers to their bank…
I made two transfers to their bank account and they were not credited.They tell me an agent will contact me within 24 hours, but it's been 3 days and no one has heard from me yet.I'm still waiting before filing a civil suit for embezzlement. I can only advise against this application, stay away from it and I will do everything I can to ensure that the word spreads and it is not used. *** A few days later, without any communication, I received the transfers to my Moretapay account. Terrible customer service, but at least they refunded the amount. We'll see how things develop. I'm updating my rating from 1 to 3 stars.
Response from MoretaApr 27, 2026
Hi there, glad to hear the transfers landed in your account. Bank transfers can sometimes take longer than expected to settle depending on the sending bank and any intermediary processors involved, which appears to be what happened here. Thanks for updating your review. If there's anything else we can help with going forward, please email [email protected] and we'll be there. The Moreta Team
Jenny J.
Mar 15, 2026
I'm currently in Cambodia
I'm currently in Cambodia, unable to use app as "Cambodia payment service is offline"
Response from MoretaApr 27, 2026
Hi there, our payment services in Cambodia are currently paused due to local regulations. While services are paused, all Cambodia users are offered free withdrawals so you can move your funds out of the app at no cost. We'll send an email to all affected users as soon as services are back online. If you need help with a withdrawal in the meantime, please reach out to [email protected]. The Moreta Team
Zhen
Mar 2, 2026
SAV inexistant
Virement SEPA effectué le 25/02 et au 02/03, toujours non crédité. Preuve de dépôt envoyé au service client qui ne répond pas. Une qualité de service déplorable et ça se dit être une fintech ?
Response from MoretaApr 27, 2026
Bonjour, les virements SEPA sont normalement crédités sous 1 à 4 jours ouvrés, selon la banque émettrice. Notre équipe support répond à toutes les demandes dans ce délai. Si vous n'avez pas reçu de réponse, il est possible qu'elle soit dans vos spams ou envoyée à une autre adresse. Merci de contacter [email protected] avec l'email de votre compte et la preuve de virement, et nous traiterons votre dossier rapidement. L'équipe Moreta
Lý Bình M.
Feb 27, 2026
This is good app for simple Vietnam…
This is good app for simple Vietnam money conversion
Response from MoretaApr 27, 2026
Thanks for the kind words! Glad Moreta is making things easier for you in Vietnam. Safe travels. The Moreta Team
James B.
Feb 21, 2026
It worked well 2 months
It worked well 2 months The 16 th february I transfered an amount in my Moreta wallet that have been received and a few minutes later Moreta sent me back my transfer with a some cents missing ( not a question of the cents, it’s a question of honesty) I contacted the chat that answered me a human beeing would give an answer within 24 hours.. still waiting 😡 I don’t think we can trust Moretapay Don’t put a lot in your wallet if you are using the app, if not don’t subscribe…
Response from MoretaApr 27, 2026
Hi there, the small difference you're seeing is from FX conversion when funds are returned. When a deposit gets refunded back to its original funding source, the amount is converted at the live FX rate at the time of the refund, which can result in a small variance from the original amount. This is standard for any cross-currency transaction and isn't something Moreta retains. For follow-ups, our chat agents typically respond within 24 hours. If you haven't seen a reply, please check your spam folder or email [email protected] directly with your account email and we'll look into it. The Moreta Team
Bernd
Feb 17, 2026
MoretaTerrible experience – misleading availability & no support Pay claims in the app that the…
Moreta Pay claims in the app that the service is available in Indonesia, but every payment attempt fails. When I contacted support, I was told that the service is actually not available in Indonesia — which directly contradicts what the app states. It gets worse: they are now refusing to pay out my remaining balance. The support chat bot repeatedly says that a human agent will respond within 24 hours, but no one ever replies. Withdrawals are also impossible: Card withdrawals are not supported When selecting “Add new payment method” for withdrawal, the app redirects back to Top Up No working withdrawal option is provided At this point, this feels highly misleading and untrustworthy. An app that accepts deposits but makes withdrawals impossible raises serious concerns. Avoid this app and use a reliable alternative.
Response from MoretaApr 27, 2026
Hi Bernd, Due to recent changes in local regulations, we've had to pause our services in Indonesia. This was not a decision we made lightly, and we're truly sorry for the disruption it has caused. All affected users were sent an email offering a free withdrawal to cover any fees incurred, if you didn't receive it or are still unable to withdraw your remaining balance, please reply here or contact us directly and we'll personally make sure your funds are returned to you promptly. Thank you for your patience, and again, our sincere apologies. The Moreta Pay Team
Bernd
Feb 11, 2026
top up does nor appear
I did a top up by Wise. One day later i received an email, saying "A deposit is now available in your spending account.". In the App the deposit does not appear. The chat says it takes another 24 hours until someone will have a look at he process, So moretapay is completly useless if you want to pay quick, I hope the sum will appear someday. Do not use it with higher amounts of money.
Response from MoretaApr 27, 2026
Hi Bernd, sorry for the frustration here. Quick clarification: top-ups from Wise come through as ACH wires, which are processed by the banking network rather than by us directly. ACH transfers can take up to 4 business days to settle (excluding holidays), and that timing is set by the banks, not something we can speed up on our end. The email confirms the deposit was initiated, but it'll only appear in your spending account once the wire fully clears. For faster top-ups, we support debit and credit cards for instant top-ups, as well as crypto, both settle in minutes. — The Moreta Team

MoretaReviews of moretapay.com

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Vergisst die App.

I made two transfers to their bank…

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MoretaTerrible experience – misleading availability & no support Pay claims in the app that the…

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About Moreta

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More in Banking & Money

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Vergisst die App.

I made two transfers to their bank…

I'm currently in Cambodia

SAV inexistant

This is good app for simple Vietnam…

It worked well 2 months

MoretaTerrible experience – misleading availability & no support Pay claims in the app that the…

top up does nor appear