MoretaReviews of moretapay.com

Response from MoretaJul 22, 2026

Hello, we're sorry to hear you feel this way, and we appreciate you sharing your feedback. We aim to show the full cost of every transfer upfront, including the exchange rate and any fees, before you confirm. Rates do move with the market, so the final rate can differ slightly from an earlier quote, but there should never be hidden charges. If the amount you were charged didn't match what was shown to you before confirming, we'd genuinely like to look into it. Please email [email protected] with the email or phone number on your account, referencing this review, and our team will review the transaction with you. The Moreta Pay team

Response from MoretaJul 22, 2026

Hello, we're sorry, and you're right, this is not acceptable. Going without a reply twice, especially when you're trying to withdraw your funds after the Thai QR suspension, is not the standard we hold ourselves to, and we apologise. It means a lot that you've recommended Moreta to others, which makes this worse to read. We want to put this right. Please email [email protected] one more time with the email or phone number on your account, putting this Trustpilot review in the subject line, and our resolutions team will treat it as a priority and come back to you with a clear answer on withdrawing your funds. The Moreta Pay team

Response from MoretaJul 22, 2026

Hello, we're sorry about this experience, and your frustration is fair. Depositing funds for a specific payment and only then finding out the feature was no longer available to you is exactly the situation clear in-app communication should prevent, and we fell short there. We're also sorry the support experience made it harder rather than easier, and we're passing that feedback to the team responsible for our chat support. We don't want your funds stuck. Please email [email protected] with the email or phone number on your account, referencing this review, and our resolutions team will prioritise helping you withdraw or redirect your balance. The Moreta Pay team

Response from MoretaJul 22, 2026

Hello, we're sorry about the delay and the worry this caused. A Faster Payments deposit should be credited quickly, and waiting 12+ hours without an update after providing proof of payment is not the experience we want anyone to have. We're glad to confirm this has now been resolved and your £237 deposit has been credited to your account. Thank you for your patience, and if anything else comes up, email [email protected] referencing this review and our team will pick it up right away. The Moreta Pay team

Response from MoretaJul 22, 2026

Hello, we're sorry to hear this, as transparency is genuinely important to us. All of our fees are published openly at moretapay.com/fees, and we show the details and conditions for each country during onboarding, before you sign up. If there's something specific you felt wasn't made clear, we'd honestly like to know. Please email [email protected] referencing this review and we'll look into it. The Moreta Pay team

Response from MoretaJul 22, 2026

Hello, thank you for the 5 stars and for the honest feedback. We're glad Moreta is working well for you. You're right that our customer service still has room to improve, and we're working on it. It's good to hear you've noticed progress. If you ever need help learning any part of the app, we're at [email protected]. Thanks for being with us. The Moreta Pay team

Response from MoretaJul 22, 2026

Hello, thank you for the wonderful review! Making travel payments easy across Thailand and Vietnam is exactly what we built Moreta for, so it's great to hear everything worked smoothly for you, from topping up to paying on the ground. Safe travels on your next trip, and thanks for recommending us! The Moreta Pay team

Response from MoretaJul 22, 2026

Hello, thank you for the great review! Being the backup that works when cash runs out and cards fail is exactly the job we want Moreta to do, so this is fantastic to hear. Glad the app itself felt straightforward too. Happy travels, and thank you for the recommendation! The Moreta Pay team