MoretaReviews of moretapay.com

I’ve been having a problem withdrawing my money for the past 3 days and no one has contacted me yet. The website/app clearly said I would be contacted within 24 hours, but that hasn’t happened. Because of this, my experience has been extremely negative. I feel unsupported and very disappointed with the service. I would not recommend this company based on my experience.

Tried to pass KYC, no response from them.

Works as advertised - had a great experience in Vietnam and Cambodia. Thailand they currently (December 2025) only support business QR codes (which they make very clear when you sign up), but I've been told by support that personal QR code support is coming early 2026. There are multiple ways to fund your wallet some are instant (like credit card) or near instant (like SEPA transfer). Just make sure you read the instructions so they can match your transfer correctly.

When I first installed the app, it worked quite well, but recently there have been all kinds of problems trying to transfer money into the account so that I can pay by QR code. I have tried other methods of transferring money. They always fail. Time to give up.

they are scammer becareful from them i lost 500$

they are scammer be careful i lost my 200$

They will let you put money in to your account then change terms when they feel like it so Your money will no longer be yours. They hold your money for ransom. Yup your not getting it back. Run from this company and app. Keep not of their reply.. how many months did they wait to reply. Great gaslighting reply... Again its not your money if you add it and they change terms to charge you for your money.

-I NEVER HAD ANY EXPECTATIONS BEFORE I STARTED TO HAVE EXPERIENCE WITH MORETA - Moreta is a regulated payment service, and They are required to follow KYC and AML obligations in every market they operate in. Account reviews and closures are tied to those compliance requirements JUST LIKE ALL OTHER FINANCIAL INSTITUTIONS.NOBODY OBJECTS AGAINST THAT!! What they don’t understand is that theIR manner/the way/THEIR STYLE THAT they perform those obligations and requirements,ARE all TROUBLED INEFFICIENT IMPROPER INACCURATE AND VERY BAD!!!! UNSATISFACTORY!! - EVEN IF THEY RESPOND MANY TIMES AS They would like to look into the customer’s specific case,And if you email supportmoretapay.com with your account details and their team will review and however, eventually they respond through the same cliché improper inefficient manner and style each time.Their services are definitely so troubled and not satisfactory enough.Dont get headache like me by opting for this low quality of services As someone who has been travelling in south east Asia very frequently over the past years due to the business, I found this company(Moretapay) in Google search which I thought it would suit so perfectly for my payment needs in certain countries in south east Asia as one application for all payments through QR codes. Then I applied for the account,the account application and verification process has become painstakingly troubled..the methods and manners are too slow and inefficient manner. They don't work customer friendly nor customer oriented manner . Their services are not complete yet in each country.. Many functions in the application does not run smoothly in the sense that Some of their services are facing restrictions in each country that they claim that they have full services.. but in reality, they don't.. I got verification successfully first and they started to serve to me ,then when I tried to add all my other legitimate legal accounts register under my name to fund,they started act and serve in peculiarity..Then ALL OF A SUDDEN AFTER 4 Weeks of services to me,their customer service agent sent me a strange message without giving details thay saying "our team decided not to offer services to you"This company is a new company(Their app is still in Beta test phase) not well organized..as far as I understand they don't still have full legitimate base to operate in all those countries where they claim they operate fully. . I would suggest you pay extra attention when you sign up for the account!!Their services are really troubled inadequate improper and inefficient.Their services are not sound not so well managed yet I would strongly suggest stay away from this ..otherwise your money can be at risk!!!.They might even do transactions with your money in the account without having authorisation from you, They might abruptly terminate the account and refund the money without revealing details when the relevant team gets so arrogant and implement peculiar methods and style.. This is what they have done with my account..Their customer services are very poor and not enough..It s just headache..so don't opt for it..Please don’t give credits to such improperly structured and serving companies..all their services are troubled..troubled..inaduate..improper..inefficent inaccurate alienating segregating and arrogant and humiliating!!.. Risky!! i recommend to stay away if you dont want to have your money at risk!!