Moonycozy is listed under Home Goods Stores.
Moonycozy (moonycozy.com) has 191 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Louise B.
Julia at customer support was extremely helpful in addressing my concerns in a timely manner.
Response from MoonycozyMay 18, 2026
Dear customer, Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again. Customer Service Team
Sabina Z.
great customer service, quick refund which was really appreciated
Response from MoonycozyMay 15, 2026
Dear customer, Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again. Customer Service Team
Ms Lynda H.
Fantastic company excellent communication , puts customer first, polite, responsive When my order arrived it was a different colour to what i expected I sent an email to CS & the issue was resolved all it took was 1 email!!
Response from MoonycozyMay 13, 2026
Dear customer, Thank you so much for your amazing review! We’re thrilled to hear that you enjoyed your experience with us. It makes our day to know we’ve made you happy. Thank you for choosing us, and we hope to see you again soon! Customer Service Team
Martin L.
I am still waiting for my order! I was sent a tracking number, it doesn’t work. I have written back to the company but no one is bothered to write me back, it’s going to be my 4th email- I should have come here first and not order- I will write to various social media sites if I don’t receive anything this week
Response from MoonycozyMay 11, 2026
Dear customer, We’re sorry to hear about your experience. We’ve already reached out to you directly to help check the shipping status of your order. Our team will follow up closely and make sure you either receive the product or are properly refunded. Thank you for your patience while we sort this out. Customer Service Team
Lisbet
I did not get what I ordred…..Organic castor Oil with rose Quartz roller. It is a plastic roller, so I do not know if the Oil is good? Why cheat Moonycozy?☹️
Response from MoonycozyMay 9, 2026
Dear customer, We’re sorry that the product didn’t meet your expectations. Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention. Customer Service Team
C. J.
It was exactly what I expected to be and is working very well and easy to set up
Response from MoonycozyMay 8, 2026
Dear customer, Thank you for your great review! We’re happy you’re satisfied with our product. Your support means a lot to us, and we hope to serve you again. Customer Service Team
Robert J.
Unfortunately not a good experience, The product was not as advertised, nor did it perform as stated.: Wait times seemed excessive. Resolution of grievance was barely acceptable but was conducted. As far as the product rates, I would not use it again, or recommend it to others.
Response from MoonycozyApr 29, 2026
Dear customer, We’re sorry that the product didn’t meet your expectations. Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention. Customer Service Team
WMS E.
Thank you for your prompt response, and thank you for understanding that the product was not suitable for our needs.
Response from MoonycozyApr 28, 2026
Dear customer, Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again. Customer Service Team
