MoonycozyReviews of moonycozy.com

My package never arrived and the company worked with me immediately to resolve the issue. They were understanding and gave options for how to address it. The issue was resolved. Excellent customer service!

I ordered organic golden castor oil with rose quartz roller x 4. It wasn't pure castor oil as there were other ingredients. There was a white plastic roller - not rose quartz.

I made a mistake and ordered a wrong item. Julia from support was a God send. She helped me with getting my order cancelled.

I ordered the “Electric Spray Air Cushion” hairbrush set (£53.52) after seeing an Instagram ad showing it instantly straightening hair in one stroke. What arrived were two cheap plastic brushes that do nothing of the sort — they don’t straighten hair at all, and the build quality feels like it cost a fraction of what I paid. Worse than the product itself is the complete silence from the company. I tried to request a return through their website contact form — no response. I then emailed the address on both their site and my order confirmation directly — again, nothing. Weeks later, still no reply of any kind. Save your money. The advert is misleading (almost certainly AI-generated to show results the product can’t deliver), the product doesn’t work, and there is no functioning customer service or return process. I’ve effectively lost £53.52 with no recourse.

Can I say, I emailed my issue to moonycozy early this morning and I had an answer this afternoon! Truly, that blew me away. Durian support will refund me, I'm so grateful. The product is great, the colours super delightful. One of the caps was for my girlfriend. But, whoever packed the two caps, folded them in half, so this horrid crease goes down the middle. Supervision needed, right! Bother! But, thank you ever so much for a super quick reply to my email and a refund on its way. 🙂

Product was ordered on August 1, 2026. Email from Moonycozy on August 29 says the item was delivered. I sent them an email stating that it never arrived. No response! I looked through my ring camera footage and it showed no delivery. I sent a follow up email, no response. I went back through their tracking and found where it was supposedly delivered on August 21, 2026 to my front porch. I again went back through my ring camera and found no delivery. I filled a claim through PayPal and they denied my claim saying the company says the product was delivered. I sent a third email to their customer support requesting a replacement or a refund, no response. Luckily the product wasn’t that expensive. UPDATE: They have still not responded to my emails, but they have responded to my review post here. They have now reached out and have given me a full refund. Therefore I have updated my rating to 3 stars. I'm glad that they refunded my money, but they need to work on their customer service.

Hello bought several products on moonycozy and they were on time like they said and product was ok , i trust on this website

BUYER BEWARE!!!i order items at the end of march 2026...it is now august and still no order yet...this is a scam site people please do not waste your monies...rip off Chinese site