Melody N.
Great communication
My package never arrived and the company worked with me immediately to resolve the issue. They were understanding and gave options for how to address it. The issue was resolved. Excellent customer service!
Moonycozy is listed under Home Goods Stores.
Moonycozy (moonycozy.com) has 191 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Melody N.
My package never arrived and the company worked with me immediately to resolve the issue. They were understanding and gave options for how to address it. The issue was resolved. Excellent customer service!
Richard
I made a mistake and ordered a wrong item. Julia from support was a God send. She helped me with getting my order cancelled.
Response from MoonycozyOct 3, 2026
Dear customer, We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers. Customer Service Team
ANNA P.
Hello bought several products on moonycozy and they were on time like they said and product was ok , i trust on this website
Response from MoonycozyAug 27, 2026
Dear customer, We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers. Customer Service Team
Kareem E.
I ordered the dashcam from them and there was an issue with the item which I communicated with the support team, and honestly the way they handled it showed that they genuinely care about the customer satisfaction. Thank you for this.
Response from MoonycozyJul 13, 2026
Dear customer, Thank you so much for taking the time to leave us a 5-star review. We strive to provide our customers with the best possible service. We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us! Best regards, Customer Service Team
Karen V.
They has great customer service and the producto it’s great! Thanks a lot
Response from MoonycozyJul 13, 2026
Dear customer, Thank you so much for taking the time to leave us a 5-star review. We strive to provide our customers with the best possible service. We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us! Best regards, Customer Service Team
DEAN W F.
Not what I expected, contacted Michael and he credited my original payment. This was excellent customer service!!!
Response from MoonycozyJul 10, 2026
Dear customer, Thank you so much for taking the time to leave us a 5-star review. We strive to provide our customers with the best possible service. We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us! Best regards, Customer Service Team
Kimberly
They immediately responded to my needs. Very impressed.
Response from MoonycozyJun 30, 2026
Dear customer, Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again. Customer Service Team
Sanne
I placed an order with this company, and by mistake I ordered three items instead of one. As soon as I realized my error, I emailed them to explain what happened and asked if they could adjust the order to just one item. I got an immediate reply saying they would take care of everything and that I’d receive a refund. Absolutely fantastic service — truly impressive!
Response from MoonycozyJun 15, 2026
Dear customer, Thank you so much for taking the time to leave us a 5-star review. We strive to provide our customers with the best possible service. We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us! Best regards, Customer Service Team