MoonsideReviews of moonside.design

Similar experience as many other comments here. I did actually receive the product but the 3D lampshade arrived cracked. They agreed to send a replacement but that was back in August and the tracking status never progressed since then. Have asked for a refund via PayPal. It's a lot of trouble to go through for a 3D printed item.

SCAM order done on 25.07.2025, order never shipped/arrived

I'm NOT happy with my experience with Moonside Design. I put an order in with them in early Jun 25 for three light products. No updates on shipping status for over a month. When I inquired with them in early July, I was told that two of the items were actually pre-orders (not noted in their ads or online store). The third item, the Neon Lighthouse and base, finally shipped and was received by mid July. Overall, it's a decent product, albeit with some bugs. I will say that Moonside did get back with me via email, in only a day or two, to help me resolve a technical glitch I was having with the Lighthouse I never heard back about the other two products. When I inquired in mid September, I was told I'd get an updated status soon. Never heard back from them. At that point, I was done with them. I filed a dispute with PayPal who refunded my entire purchase price for the order. This company is either an outright scam, or completely incompetent. In either case, it doesn't speak well of them. It's a shame as the Neon Lighthouse, even with its quirks, is a neat device. I was looking forward to their other products. However, no product is worth this level of aggravation. As such, I suggest you avoid Moonside Design like the plague.

Scam company, fake 5 star reviews. They never deliver your order, never refund you, and they always give the same bullshit answers in emails. AVOID and save your money :)

Order placed on March 12th was supposed to ship by March 31st. It is now October 18th, and it still hasn't shipped. Customer service is actively deleting comments of people not receiving their orders from all their social media channels, and it looks like they're ramping up fake positive reviews and comments everywhere. I contacted customer service every month for 7 months, and they could not provide any help. After reaching out to them on social media, they said they could only provide a 10% discount once my order was delivered. Not sure exactly what happened to Moonside, but their behaviour strongly indicates it's now a scam. I have filed a dispute with my credit card company and they are now actively investigating.

Like many here I have been waiting months for the product. Their support says it has been “processed” so they cannot issue a refund. However they also do not advise the shipping date.

Ordered two Star Bulbs in November of 2024 via their Indigogo campaign. Moonside never shipped the product. Followed up with them to inquire about the status. Moonside sent me a fake tracking link and blamed their "logistics provider" for delays. The tracking link shows that no package was ever provided by Moonside to their shipping partner. One year later, nothing has been shipped. Hundreds/thousands of people were similarly scammed - look at their Indigogo page to see all the complaints. Not one customer has received a single Star Bulb. The product appears to be complete vapor and does not exist. No refunds are being provided by Moonside despite their failure to send anything.

This seems to be a scam company. I'm waiting for more than 25 days for the product to be shipped and nothing happens. They don't answer to my email and send replies on Instagram that seem like automated replies. Be careful with spending your money there!