MoonsideReviews of moonside.design

Ordered two, received one after 2 months. When asking for a refund, denied, because it has been "preparing". Received a link of the process, haven't had any update for 4 months. Asked again and again, can't cancel, no other link. Promised a 10% refund when I receive the product and never received it. BTW, the lamp has no certification, and they don't reply to that question too.

They are scam, do not buy, you will never receive anything from them. The package tracking is fake and they just play with you to wait more!

FRAUD ALERT Do not buy anything from this company. I paid for a lamp 9 months ago and never received anything. Moonside refuses to issue a refund. I have finally contacted my credit card company to dispute the charge.

Do not purchase from this company. Having placed an order for a Halo lamp in May 2025, order has not been received and they only respond to messages I send. No updates, automated responses. Absolute scam of a company!

Hardware quality on these Hex panels is excellent - solid build and they look fantastic on the wall. However, the app needs work. The UI feels clunky and unintuitive. Great lights, frustrating software.

Placed the order back in April, then they kept stating shipping delays and giving fake tracking info.

I placed an order on the 1st of August. It was apparently dispatched a couple of days later but - like many others - it never was. Every single e-mail response is a lie. They just create a tracking number so you think it's been sent, but it hasn't. I did a chargeback through my credit card - make sure you do the same, and don't leave it too long.

Obviously a scam . I payed this lamp 1 year ago still didn’t get anything. They’ll send me a weard Chinese tracking link that doesn’t do anything. I wish I read the reviews before spending 70 dollar on this scam