MoonsideReviews of moonside.design

Never received my order and customer service has not resolved. Submitted my order in July, received a tracking number that never had any transit activity. Despite contact customer service, I never received the product, the tracking number became inactive and the status on my order was changed to fulfilled. Now I cannot get a response from customer service.

If I could give 0, I would. From the moment I saw the star bulb, I wanted it. Waited excitedly and ordered as soon as the product was available on their site. That was back in May of 2025. I paid expedited shipping. Have attempted at least 20 ways to get my product shipped and they keep promising the issue will get pushed and expedited for a solution. It’s not February of 2026. No star bulb. No updates to the bogus tracking number they gave me

Ordered 27/07/25 - nothing! Contact successful, after many attempts 19/11/25 - advised order issues, apology. 17/01/26 - still no delivery and no response to emails. The reviews here are revealing, do not underestimate the number of complaints, but more than likely they will have our money in return for a couple of emails. They are simply scabby thieves. Please avoid.

Ordered a moonside halo lamp in May 2025. Asked perhaps 10 times about delivery and all i got was stupid emails telling me to be patient....Definitely a scam company!

Comme beaucoup de personnes première commande bien reçu mais pour la deuxième ça devient de l'arnaque commande du mois de mai 2025 toujours rien reçu malgrés mes très nombreux mail et toujours la même réponse de moonside. À éviter de toute urgence.

Beware: This merchant is a scammer. I ordered six items in December 2025. Heard nothing for nearly a month and requested a cancellation and refund. Customer service ignored my request and instead "expedited" my order. I continued to request a cancellation and refund. They continued to ignore me and finally said it was out of their hands after sending it to the shipping carrier. By this time several days had passed and I had requested a refund multiple times. Almost two weeks later one of the six items arrived at my house. However, I got a delivery confirmation for all six items being delivered. I am currently in the process of doing a chargeback with my credit card company. They basically stole over $200 from me and know exactly what they are doing is fraud.

As far as I can tell this is not a real company. There is no support and they do not actually send out anything. 100% scammers behind this. If you purchased anything from their website I highly recommend starting a claim for chargeback.

I bought my product back in October 2025 and it’s end of January 2026 and have not received their product. I have written to them multiple times with unsatisfactory responses, always saying they will send the product or that they have sent it, but never received it. Don’t bother buying this product. It’s a scam. Their phone number doesn’t work. It might be a fake company.