MoonsideReviews of moonside.design

I've ordered the Aurora Clock and never received it. Everytime I sent emails, support lied about sorting & processing in their warehouse and gave me fake tracking info, then started ghosting me. After 30+ days of patiently waiting, I opened a dispute via PayPal. As soon as they got my dispute, they provided another tracking number that actually shows the item was shipped, but PayPal gave me my money back. The fake tracking info they provided in dispute was later showing delivered to a completely different town. What a joke. This business is going to take your money and constantly lie about it until you eventually forget it and give up. Pure scam, DO NOT PURCHASE.

I've been waiting for the order for over a month but after sending a few emails about the tracker and the status of the order the company replied and they were able to ship everything within a week. The item arrived and it's just as described no complaints there. The quality is surprisingly good! I've read the other reviews and I got scared... it doesn't look like a scam company to be honest, just very small business and oddly managed perhaps, but the order arrived in the end.

Scummy scammers, big promises when contacting but it's all just a web of lies.

All the scam reviews are true: I ordered the clock begin April, promised that it would be shipped in 7-10 business days. I contacted them after that period and they responded by saying it would be sent at the begin of May. Now - a month later again - I am refunding via my creditcard. Don’t buy here!

Initially I was so excited about the clock. I ordered the Aurora clock back in February 2026 and never received the product. Every time I asked for an update, they would respond that some progress is being made, give some arbitrary deadline, and eventually they generated a tracking label that sat for over two weeks with no update. Mid-April, I asked for a refund since there was no progress being made, and I did not receive any response from them. I had to reach out to my credit card company to get my money back. On the exact day I filed a dispute with my credit card company in April, they finally responded that they would return the funds (they never did). It’s May 7, 2026, and my credit card company decided to just give me the credit and close the case. I would not order from Moonside because they do not honor their own words or deadlines.

Posting this here as I know this is a popular company to buy smart lamps from, and I don't want anyone else to get scammed by them. It's been ten months, and they have stopped responding to emails. Please avoid this company at all costs!

You only have 120 days from purchase to ask your bank for a chargeback. Moonside will only respond to emails to make you wait long enough so that you pass this refund window. Your product is not arriving, speak to your bank asap if you want your money back

I pre ordered a clock and was told I would receive it early march, it’s now nearly may and nothing but tracking info 30 days ago that hasn’t updated since then, and that was just to say info received! Countless emails with broken English reply’s fobbing me off!! I’m now going through PayPal to get my refund. DO NOT GIVE THESE PEOPLE ANY MONEY AS THEY’RE A SCAM COMPANY!!!!