MoonsideReviews of moonside.design

Ordered 2 halo lamps a year ago. Still nothing. Track was edited but never been updated or prep for shipping. Basic scammers. DON’T BUY !

The delivery process was not ideal, and there were not many updates before the order shipped. Customer service reply when I contacted them, and my halo lamp arrived soon after. The lamp is exactly what looks like on the product page and the quality is surprisingly good. I would recommend improving the tracking communication.

Ordered 2 lamps - never received them. Shipping status never changed from “to be processed”. Looks like this company is a total scam. Avoid.

It is a scam and this store should be taken offline. I placed an oder one month ago and only got tracking details with no further updates. I fortunately payed with PayPal and I try to get my money back. Then after I got my cash back they supported me and send out an empty package. They try to lure you out of the warranty timeline so that PayPal can’t help you anymore. :( The products do look nice but it is all a dream

I became a little nervous after waiting for more than a month and reading some of the other reviews. I contacted the company about my order, and they responded and arranged the shipment. Everything arrived and matched the description, the halo lamps looks even better in person actually. It seems more like a small company dealing with growing pains than anything dishonest.

2 months waiting for it to ship, never got shipped, their website showed no orders neither. By the way, it's a dropshipping from china. Had to fight 2 weeks with my bank to get the money back, they even pretended to "send" it after the claim from my bank to them.

My order took longer than expected, and I had to contact customer service for an update. They replied and got everything shipped shortly afterward. The lamps arrived exactly as described and the build quality was better than I expected. The shipping process could be smoother, but I'm happy with the lights.

It took longer than expected for my order to ship, but my halo lamp made a great first impression when it finally arrived. It was packaged well, easy to set up, and looks even better in person. Overall, I'm glad I waited.