MoonpodReviews of moonpod.co

Worst customer service anywhere! If they spent half as much on service as they do on their marketing, maybe they would sell more product. What a bunch of amateurs!

I purchased my Moon Pod on Black Friday. Took over a month to get to me but boy did I love it! About 3 weeks in I noticed the shape was changing it looked saggy at the top. So I took the cover off to wash it thinking that made it needed to be refreshed. That worked for about a week and then it started to loose shape yet again. And now if I could post the photos I would, it no longer has its shape. I’m not sure what’s happened but I’m single, just under 5’8 and a size 8. I’m not heavy nor do I lay on it for excess hours. I use it only to sit and recline while I do laptop work randomly throughout the day. It’s been well over 30 days since I reached out to customer service. Who told me they would not replace it because it never happened before but would send me more beans. I expressed concerns that this would make the bag way to big and it would loose its slim design but was willing to try. I have still not gotten any shipping notification, follow up or the replacement beans for my bag. I’m really disappointed that this has taken so long and the customer service team has not made this kind of quality issue a larger concern. This is my second issue with Moon Pod the first being the unreasonably long ship time. I only use my product for a month and a half. I haven’t used my pod at all since mid February. Every day I have to look at $400 just lay there unsightly and deflated. For the cost of this product it should have lasted much longer. And if this was indeed a rare occurrence it should have been rectified immediately in an effort to uphold their products reputation. Horrible customer service! Nice product to start but it doesn’t last.

This is a scam! I was sent packing peanuts wrapped up in a cheap chemical laden “bag”. This is not a chair, I weigh 135 pounds and I sink straight to the floor. Had to charge back on my AMX because there is no customer service. DON’T BUY ANYTHING! I am sick to death that FOX’s Lisa Robertson Local Steals and Deals endorses this. This is a steal as Galaxy/Moon Pod Steals your money. Obviously, by almost every review on this site, they do not fully investigate their products like they say they do. I guess I got to also say, don’t fall for the Lisa Robertson scam now. Not only is this not local, they obviously don’t really test the product. Why would anyone endorse packing peanuts as a chair? I’m severely disappointed that I fell for both these scams!

I purchased the crescent, the part that goes around your neck/back and you can rest your arms on the side. Absolutely awful. Partially opened the clear bag and the carcinogenic smell of glue almost knocked me over. The company said they would send another if I sent this one back. I said I wanted a refund. They said NO!! I filed a claim with my credit card company. The product is made in China, delivered from a small town in Tennessee, yet a Brooklyn, NY phone number, which states "You have reached a google #, we are not available". JUST DO NOT BUY.

I ordered the moon pod, crescent, and lunar lift footstool. It is so relaxing and helped my lower back pain immediately. I love it! You can put the moon pod on its end & sit on it as a gaming chair, it offers support and you are higher off the ground. It is easy to store. The Crescent box was ripped and the cover fell out. I emailed them, they responded within a day & sent me a new one. Great service! Got everything in less than 19 days!

Arrived managed. No customer support. Total scammers.

I bought a Moonpod and it immediately went limp. This was a huge waste of money. The website won’t even allow me to post a bad review. I looked at the one 2 star review that there was and it said “This product is great, but it really needs something to rest your head on.” Their other product is a headrest :/ I wanted to like this company, but it seems to be a scam.

Please read the other reviews before purchasing! This is definitely not worth the $300 price. I was very unhappy with the quality of the product. The beads were falling out as soon as I opened the box. I promptly requested a refund and have been unsuccessful reaching customer service. I ultimately had to dispute the charge with my cc. I would not recommend this product!