MoonpodReviews of moonpod.co

Cheap beanbag....Terrible customer service....I really regret wasting my money on this saggy POC chair....

DO NOT BUY ANYTHING FROM THIS BUSINESS. I would give less than one star, if it were possible. We spend tens of thousands of dollars annually on discretionary items, as we have been blessed to be able to do so. However, seldom have we ever run across a company as shady and as unscrupulous as GALAXY / MOONPOD. There is no customer service at all, and once you start dealing with them, it becomes obvious that it is a scam; any reputable company will stand by their product, if in fact, they have a quality product. In cases when the product is inferior, as in this case, the company should practice standard return process methods, timelines and fees, and work on improving the product and customer experience. However, when dealing with MOONPOD / GALAXY, it is painfully obvious they must rely on stealing about 25% of your money, simply for trying out their product and for believing their hyped marketing of the old bean bag chair that sells for $30 and not over $300.00 which is what they charge for the base model. By the way you can pick it up a better one at your local store for under $50. This company did not respond until I got my money back from my CC company; they created fictitious, superfluous and made up return charges, as to keep an extraordinary proportion (and industry outrageous) amount of customers’ money, when customer returns the product (if they even acknowledge a return request, playing the game of ‘you only have 30 days to return’ and complete silence to all return requests, ZERO response to requests for return). Seems this company spends big money in marketing and in giving profits to the unscrupulous management, would would not be surprised to know that the very people behind this company already have legal records; they spend very little on product research and development, with almost no funds/money allotted to customer service after sales. If you want to buy, they will take your money in less than a minute and send you product in 3 days. If you want to return, you will be lucky to get 75% of your money back in a couple of months, and most of the time it is simply impossible to get any money back or return anything, as they play games once they have your money, like: you you cannot return the merchandise without a return authorization number, we will issue you one soon (but they never send you one, in spite of multiple attempts, they have automated responses that keep a robotic dialogue going (delaying time while they have your money) but never mention a return authorization number. Days go by, weeks go by, months go by, no one contacts you, no one responds to your inquiries, and they keep sitting on your money and finally if you’re able to return it after playing hardball like taking your money back from the credit card company, they will do everything possible to keep up to 30% of your initial purchase price even though you never use the product. Once you try the product, it becomes obvious why they need to keep that much if you return it/when you return it, because the impeccable marketing dream product they sell for X10 the price of a comparable bean bag, one realizes this company simple will not make money selling an inferior product for outrageous prices. If the product was any good, even the high price could be overlooked because of quality, but this is not the case. Simply do not conduct business with this company unless you want inferior products, no customer service after the original sale, and a maze of scams and silence for anything other than taking your money. Very disappointed, their marketing campaign is very strong and appears to be legitimate and with quality, but it’s very deceiving, and in today’s world it feels like identity theft, something that happens and you know it does, but it wouldn’t happen to you, until it does. WILL NEVER BUY FROM THESE PEOPLE AGAIN. CHECK BETTER BUSINESS BUREAU AND SEE WHY.

I really wish I had read the reviews before buying. This is a piece of junk. I should have read the return policy also. Take it out of the box to try it out and you are stuck. I got hooked on the zero gravity claim and bought the whole set to “get the most” out of the product. I found a recliner with a small footprint for a third of the cost of a moon pod set and much more comfortable.

This is a SCAM Don’t waste your money My Mom took one look at product in plastic Unopened and said she didn’t want it. Brand new never used I asked for a return. There is NO PHONE NUMBER to call. Ridiculous hoops to jump thru Must send multiple photos Restocking fee Long response times on email from them. So then you’ve passed the eligible date for return. SCAMMERS!!!!!!!!!

Not worth it. I got a partially filled bean bag. Nothing like what they show on TV. I immediately wrote back to them. NO ACKNOWLEDGEMENT OR RESPONSE. My order number is 162880

Moon Pod is comfortable but it’s just a glorified bean bag ! I wish I would have read these reviews before I purchased! Definitely not worth $300 !! Save your money!

I also wish I had read more reviews before buying this product (standard Moon Pod with cover). Most of my complaint relates to poor customer service, but the product itself did not really fit the bill for the description. It was not very comfortable to get in to and a real pain to get back out of. More importantly, this company has minimal customer service and a vague return policy (for holiday shopping which was a return allowed only for 2 weeks after the order was placed (not counting time for delivery). I could only contact them via email (no phone numbers) and they took 4 days to respond. After pleading my case, showing proof of order and delivery date, and sending photos, they allowed a return. For the $300 dollar item, they took off $65 for return shipping and $15 for a restocking fee, leaving me with $220 for an item I never used. In addition, they did not refund my money after I had confirmed receipt of the return until I emailed them again and waited an additional 3 days for them to process the return. Overall, poor customer service and an overpriced item. I wish I had never purchased it in the first place.

Nope nope nope. Ordered Dec 22. Still nothing. Had to email them, took three days to respond. By the way, no phone number or address for the company... they said it had shipped when I tried to cancel. Said it shipped FedEx but then gave me a UPS # which states that only a label was created Dec 23 but no updates since, courier hasn't scanned, nothing. They won't cancel my order even though it clearly hasn't shipped. Its Jan 15 now by the way. They said I could refuse to accept the pkg delivery but never responded to my inquiry about not getting charged any stupid restocking fees, etc. Yeah, read the fine print there. They also said I would get an email with a tracking number when it shipped and that I should be expecting it...so...what is the tracking number that I had I only got from them from emailing? A different number? Clearly, I dont understand. Is it shipping twice? So confused by this scammy company, their 0 star customer service, the lies, the evasion to answering my questions. Do not waste your time nor your money. So not worth it. Now, gotta deal with disputing charges. Company will not give you a straight answer. Update Jan 20- nope, still nothing. No movement on tracking. No item. Still insisting they shipped.