Lisa D.
Disappointed
I bought my daughter a moonpod for Christmas, she loved it for a a few weeks and it has since lost much of its fullness so I requested some more filling which I was emailed that it would be shipped in a few days. I waited 2 weeks and no filling came so I emailed about it and was informed I couldn't get any filling for at least 3 months because it is backorder due to high demand yet they continue to sell new merchandise...anyway we are very disappointed, it was the only thing she asked for and I'm not feeling like they appreciated my business and am feeling ripped off~
Response from MoonpodApr 29, 2022
Hi Lisa, and thank you for your feedback, and we're truly sorry for the delay and inconvenience here! Here at Moon Pod, it is our goal to provide the best customer experience we can to all customers -- and we're truly sorry that we are unable to resolve your concern as quickly as we want to. We did not intend not to send you the refill beads right away, and that we were not able to check that is currently backordered. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions when we experience an inventory error. However, we assure you that as soon as we have the refill beads available, we will send them to you as soon as possible! Thank you once again for your feedback on this matter, and for anything else, feel free to reach out to us anytime and stay safe!