Already owning a Moonpod with crescent (my favorite hang-out spot while binging) I decided to try the new pillow. My current situation was a combination of 4 pillows. LOVE this new MoonPod pillow. Firm height for side-sleeping and compliments my super-soft feather pillow for my personally perfected now 2-pillow sleep ensemble. Would recommend for back & side sleeping (and TV watching support). Thanks Moonpod people. As for my other two now retired pillows... don't miss them a bit!
Response from MoonpodMay 10, 2022
Hi Lisa, and thank you for your wonderful feedback about the Moon Pod products!
We truly appreciate you sharing with us your experience with our new Moon Pod 4D Pillow, and we're glad to know that you love the comfort of all the Moon Pod products bring!
Thank you once again for your amazing feedback and support on the Moon Pod!
BS
Beth S.
I have purchased 3 items from this…
I have purchased 3 items from this company over 2 years. First the arm attachment, then the hassock and recently the pillow. The first 2 items were ok, but the pillow is a complete joke. First it took 18 days to arrive, I sent several emails asking what was going on and received nonsensical, contradictory boilerplate responses. I was actually advised to “ simply refuse the FedEx delivery” if I actually wanted a refund. Of course it was delivered finally by USPS. To top it off the pillow is literally half the size of a standard pillow and they did not send the “slip” although the instructions included advise to place the pillow in the slipcover upon arrival. When I emailed with this info - no response. Astoundingly poor customer service and there is no phone number to call.
Response from MoonpodMay 10, 2022
Hi Beth, and thank you for your inputs!
First of all, we appreciate your feedback regarding the shipment and delivery of the new Moon Pod 4D Pillow.
Please know that we did not intend to be further delayed with the deliveries, as we and our carrier USPS did not anticipate the very high volume of orders we will receive for this new item. USPS is overwhelmed with the high volume of deliverables, thus the delay. But rest assured, our team and carrier are doing their very best, to ship and deliver all orders as quickly as they could!
And we also appreciate your feedback regarding the new 4D Pillow -- please know as well that our ears are always open to customer feedback, as it will help us gain insight into how customers feel about our products. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
Once again, we apologize for the delays and inconveniences here, and we thank you as well for all your inputs.
And as always, feel free to reach out to us anytime you have concerns with your order.
CA
Carmen
Quick response
I appreciate when you have a question you can reach out to customer service and they answer promptly!
Response from MoonpodMay 5, 2022
Hi Carmen, and thank you for your wonderful feedback!
We truly appreciate your input, and we're glad to know that you are very satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback on the Moon Pod!
RS
Rae S.
I love it!! Moon Pod 4D Pillow - Cosmic Ash
What a wonderful surprise. I opened my pillow upon its arrival and took it back to the bed. The day goes by and I finally crawl into bed. I am a horrible sleeper. I positioned the pillow and fell asleep almost immediately. The next thing I know 5 hours passed. I have not slept a straight 5 hours in years. I felt more rested and peaceful when I awakened!! I can’t wait to go to bed tonite!!! So much support and cool temp but not lumpy or holding my head and neck in an uncomfortable position. Try it!
Response from MoonpodMay 3, 2022
Hi Rae, first of all, we thank you for your wonderful feedback!
We're glad to know that you love the comfort our new 4D Pillow brings, and that it had helped you rest better!
Thank you once again for your amazing support on the Moon Pod, and we truly appreciate the wonderful feedback you provided to our new product!
And should you need anything else, please feel free to reach out to us anytime, via chat or email, on our website.
NE
Natalie E.
Excellent customer service!
Excellent customer service!
Response from MoonpodMay 3, 2022
Hi Natalie, and thank you for your feedback!
And although we're really sad to see you go, we're happy to know that you are satisfied with the service that we've provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for considering the Moon Pod and for your amazing feedback!
TO
Tommy
Quick and helpful service after I…
Quick and helpful service after I reached out!!!
Response from MoonpodApr 29, 2022
Hi Tommy, and thank you for your wonderful feedback!
We're glad to know that you are very satisfied with our service -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback about the Moon Pod!
JC
Julie C.
Worst company ever
Worst company ever. NO PHONE number to contact the company. Stay clear of a company that you can' only contact via email!! Terrible customer service!!
Response from MoonpodApr 29, 2022
Hi Julie, first of all, thank you for your input!
And we also apologize for any inconvenience here!
Please feel free to reach out to us via chat or email on our website: https://www.moonpod.co/pages/faq, or you may also give us a call at 888-910-9945. Our phone support is available from Fridays to Tuesdays, from 11am ET to 3pm ET.
We apologize again for any inconvenience here, and we thank you as well for your understanding.
Thank you once again for feedback, and as always, stay safe!
SA
Sylvie A.
Order delivery address help
I did an order for a friend and one for me, but Shop.com put the same address, so mine would have gone to my friend as well. I emailed, they responded super fast, and referred it to shipping right away that corrected it immediately. WHY can't EVERYTHING work like this?? Remember when EVERYTHING wasn't all screwed up?? I do. Moonpod was awesome and I can't wait for my pillow!
Response from MoonpodApr 29, 2022
Hi Sylvie, and thank you for your wonderful feedback!
We're glad to know that you are very happy with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback about the Moon Pod!
