MonopriceReviews of monoprice.com

Worst customer experience ever! I ordered a monitor and instead of getting said monitor I received a bundle of wire. Contacted support and since the monitor was out of stock and on clearance there would be none available. Fine. I missed out on a sale, but at least I can get a refund when I send said wire back. So... wire is sent back and instead of getting a refund I am sent, again, another bundle of wire! WTH? Again, I contact the service department and receive the same info that no monitors are available replacement, send the wire back for a refund. Now my money is being held hostage for mistakes made solely on the company's part, but I have no other recourse than to, again, send the wire back and wait. Finally I get notification the item was received and to expect a full refund. Unfortunately I did not get a full refund and had to contact the service desk, again, to get this corrected. To make up for these mistakes I've been offered $25 toward another monitor. Explain to me why I would want to order from this company again after this fiasco?

Lost original order. Replacement took three weeks. Wouldn't buy from again.

I ordered on 3/23/23 with a promised delivery of 3-5 days. Items are already paid for (most stores don’t charge you until they ship the item), but still haven’t been shipped. I reached out to CS last week who said they would prioritize my package and get it shipped that day. I was excited to get an email saying “items are on their way” with expected delivery of 4/2/23. On 4/2/23, I decided to check on the tracking status through the Fed-ex site instead of the monoprice link to find out that only a “label was created” and that fed-ex will determine delivery date once the item has been received. When I read that I knew the expected delivery date of 4/2 wouldn’t happen. The status monoprice shows now no longer has expected delivery of 4/2 (obviously because the date has come and gone). I really believe what the other reviewers say in that monoprice probably sells items they do not have and the quick responses CS has for you is mainly to delay the situation and stall. I really needed the items already, but at this point after reading all the reviews on here, I’m not sure I will get them any time soon. I’m not even sure I would be able to cancel and get a refund. I might as well ask for a charge back from my credit card since I have proof the items have never been sent. It will be the fastest way to get my money back. At least I won’t have to wait the long wait for monoprice to refund me as others have stated happened to them or if the items ever get here, pay return shipping in order to get my refund (also what others have stated in here). The lack of transparency is what this company is lacking. The items on the webpage should not say they would be shipped AND delivered in 3-5 days. Had I known I would still be waiting nearly two weeks later for my items just to ship, I would have never purchased from monoprice. At least I know if the items are in stock prior to purchasing at Amazon. Everywhere else, I don’t have to pay until my items are shipped (so that I don’t have to wait for a refund if the item is found not to be in stock). That’s just basic business. Please don’t waste your time with Monoprice’s great prices and deals. If the deal is too good to be true, they probably don’t have it in stock despite what their website says. You are better off ordering somewhere else if it is time sensitive. Save yourself the headache and just shop elsewhere.

It took them 5 whole business days to ship out my order. This wasn't free shipping either. I placed an order on Saturday, and it takes them till Friday at 4:34 in the afternoon to ship out the order. W T F?!

They have a serious issue with integrity. I was told 3 times that "our goal is to ship all orders within 24-48 hours, but that is not a guaranty." Firstly that's line from higher up that they're made to say because they know people are going to be mad that about their orders not ever shipping while covering their bases saying "it's not Guaranteed". I asked for an actual estimate, not their goal and they gave me the runaround. I don't believe they actually have the things in stock that they're selling, at least in part. When I requested a cancelation of my order they told me it's not a guaranty that it will cancel if it's ready to be shipped. If it's ready to be shipped then tell me that. I've never had a company not be able to even give me an estimate as to when my order will ship. They have all that info at their disposal as to how many items are in stock, how many are going out and where they are in that process. This leads me to believe they're in fact selling things they don't actually have and hoping nobody notices or that something eventually comes in. Monoprice used to be good. I won't shop with them again. That's an dishonest way to run a business. Edit: Confirmed. Items are out of stock. My invoice updated and showed out of stock. If I can see that so can they and yet they still give you the line Even their website still says that it's available and will ship tomorrow 3/31/23

A completely frustrating experience with Monoprice. I honestly believe that they place these amazing sales as false advertisement to lure more people to their website. I placed an order after seeing the Slickdeals monitor deal for the 27” 1080p for $104, but right after I saw they had a 1440p version so I reached out to a monoprice chat agent “jericho” to cancel my order so that I could purchase the 1440p instead. It got cancelled and I purchased the 1440p, got a confirmation and tracking info but it never left their warehouse, I reached out again over a week later on 3/23 to “Beverlyn” and she said it is expected to arrive by the end of 3/23 if I don’t receive the item by the end of the day to reach out for a replacement or return, so of course I didn’t receive it because it never left the facility so I reach out again and she says that now it is most likely lost. She asks to confirm if I want a refund or replacement and I requested for a replacement once again and a total of a week later since I asked for a replacement I get an email saying I will not get a replacement and instead will be getting a refund because now the product is “discontinued.” So I check their website and I still see the product advertised and in stock So I reach out on chat again and I get Beverlyn again, I tell her I spoke with her last week regarding my replacement and she tells me it’s now discontinued, I tell her I just saw it in stock before reaching out and she says no now it’s discontinued, when I search for it of course now it’s magically gone. I tell her that this is very upsetting and suspicious because my friend made the same order and he also got the shipping tracking stuck at warehouse and an email saying the monitor is lost and can not be replaced. I told her this is false advertisement to attract traffic to their site and she disconnects the chat. I reach out again on chat and now I get “Eugene” I tell him the whole story which was very difficult as it seems like he did not read any messages and I had to repeat myself multiple times, and he confirms this monitor is discontinued so I say okay well I purchased the 1080p version and had it cancelled to get the 1440p, I asked him to honor the price that it was at the time of the promotion, ($129 with $25 off coupon code = $104) he repeatedly tells me that I cannot apply other discounts to different products, I tell him that this discount was for specifically the 1080p and since my product was “lost” could I please get the discount honored, he tells me that this is a different product than the one that is lost , even though I told him MULTIPLE times that I purchased both items. He now tells me actually this 1080p monitor is discontinued as well. I link him the monitor and tell him it is still available on the site and I have it in my cart, he tells me no it’s discontinued , so I tell him why would it still be available to purchase if it’s discontinued? Isn’t that false advertisement ? He asks me where I see it available and I tell him I already linked him but I link it again. All of a sudden he says oh actually yea it’s in stock still … so I ask for the discount and he tells me it’s already discounted… the monitor is now $189 discounted from whatever the original price is and I tell him once again that I’m asking to honor the previous price, he says this monitor was never that price. So I SHOW HIM THE SLICKDEALS link to have proof and I tell him I have proof on my credit card statement that $113 was charged from monoprice, he then tells me that I purchased this monitor from another site, I tell him no, Slickdeals is a FORUM and I purchased from monoprice. He tells me to continue the conversation on email so that he can “investigate further” but I told him I want a resolution now because last time I went to email it was stalled for a week until that monitor was discontinued and I didn’t want the same to happen again. He tells me to buy the monitor now and they will refund the difference, so I confirm that monoprice will refund me the difference to make the monitor $104 and he says yes and to keep record of this conversation , so I use their chat feature which emails the conversation after it ends but knowing how sly they are I too screenshots of everything as well just in case. i ask him when will I get my refund and he tells me to call when I get the new order number, so I purchase the monitor right away and I give him the order number because there’s no way in hell I’m going to explain myself all over to another agent, then he starts questioning me like I was lying about ever purchasing the 1080p monitor weeks ago, asking for a confirmation number even though they NEVER sent me one because I cancelled, after 15 min he finds it himself and says he will issue the refund and I should get an email. I haven’t gotten any email nor the transcript of our chat so I’m glad I took screenshots. Ridiculous customer service.

Be aware, you need to pay for the return even for misleading product on the website that's not your fault.

Update: Worked with Laura P to reach an agreeable solution to my original problem. It took over a month to get here, but I'm pleased with the outcome. I appreciate the effort. Ordered some headphones from Monoprice. Took them eight days after I ordered (and they charged me) to inform me that the item was out of stock and that I'd be refunded in 2-5 business days. Form letter. That's it. Called CS and was told the same. Here's an idea, charge people when you ship the item like reputable retailers. If you're going to take my money for a period of time without providing the agreed upon goods, at least pay me interest.