MonopriceReviews of monoprice.com

Edit: Dear Laura and the Monoprice team, Thank you for your prompt response and for taking the necessary steps to resolve the issue with my order. I appreciate the expedited shipment of the correct item with upgraded transit time, as well as the contact information provided for any further concerns. I'm glad to see that Monoprice is committed to providing excellent customer service and addressing customer concerns in a timely and efficient manner. I look forward to receiving the replacement item and hope to have a better experience moving forward. Thank you for your attention to this matter and for valuing your customers. I had an absolutely terrible experience with Monoprice. I ordered a 1440p 144hz monitor from them, specifically the Monoprice 32in Zero-G Curved Monitor - WQHD, 144Hz, 5ms, FreeSync, HAS, VA. However, instead of receiving the monitor that I ordered, I was shipped a completely useless 400 feet wire that I had no use for. Upon calling Monoprice's customer service, they promised to email me within 48 hours to resolve the issue. However, it has now been 48 hours and I have not received any email from them. This level of incompetence and disregard for customer service is simply unacceptable. Not only did I not receive the product that I ordered, but I also had to waste my time contacting their customer service, only to receive no resolution or even an acknowledgement of the issue. Monoprice has shown a complete lack of professionalism and customer care, and I would strongly advise anyone against doing business with them. In conclusion, if you are looking for a reliable and trustworthy company to purchase electronics from, Monoprice is not the one. Save yourself the hassle and go with a more reputable company that values their customers and provides quality service.

I wouldn’t buy anything from this company. They claim and depict “dependable lifetime warranty” which is a joke. All they offer is a lesser replacement and you need to ship your item back before they ship the replacement. BS Good luck

I’ve seen the reviews and customer service was often a complaint. That being said, I had an absolutely amazing experience with a defective monolith subwoofer. It’s been four years since I purchased our Monolith 12, but it started to make a “hum”. Their tech team immediately identified the amp, but since I had the version 1, they offered to replace the entire subwoofer. Finding a box for a huge subwoofer was difficult, so they let me purchase a new subwoofer, get it shipped, then put the bad subwoofer in the same box. Once they received it, I received a refund! Joseph was the one I dealt with on the phone and he was very empathetic and helpful. Thank you, Monoprice!

Something arrived defective. I started an RMA immediately and they said it'd be replaced in a month (already egregious time frame). After a month, they said 4 months. I asked for a refund at this point. They so no, only store credit because we were now past their 30-day policy. If they'd told me from the start that it'd take 4 months for a replacement, I wouldn't gotten a refund from the beginning. So now I've got store credit for a company I don't want to give money to. The only positive about the company now is competitive pricing, which is already nullified by shipping costs.

I used to be a loyal monoprice customer, but I think I'm going to look elsewhere. I placed an order for some cables that I needed last minute and paid for overnight shipping. A week later, no cables and can't get through to customer service by phone or email. The chat bot said due a warehouse move (that apparently is taking two years...), orders are taking 5-7 days to process. When I opted to cancel, the bot said the cancellation would to 24-48 hours because it had to go through the warehouse. Hoping for a refund, but not holding my breath. Sorry monoprice, Snap One has you on reliability and customer service.

Cali DLX Plus Solid Ash Electric Guitar with Gig Bag: I researched this guitar and watched several reviews about it. It was acclaimed and pictured on Monoprice's website to be a inexpensive guitar with "premium Wilkinson parts"; however when I received it, I felt victimized by the "bait and switch" as did one other individual I observed in a Youtube video making the same exact assessments as I did. Specifically, the bridge was no longer the quality Wilkinson bridge as pictured, but just a cheap Japanese bridge. The pickups were also not the same. I'd been informed the pickups were Wilkinson Alnico pickups, but the guitar I received came equipped with low-end Wilkinson Ceramic pickups; the same pure garbage pickups as I'd had on another guitar. Additionally, the cosmetics were terrible; the middle piece of wood had a large knot in it; who wants a guitar body with a knothole in the wood? Additionally, the other 2 pieces of wood were paired up with the grain going in 2 distinctively different directions. Seems like a combination of boredom on the job and horrible quality control. When I called Monoprice and explained all of this to an agent. He asked for pictures, which I sent him. I told him if I could get a Strat that had all of the originally-advertised premium appointments, I would return the guitar for a replacement vs. a refund. He said he'd look into it. One week later, I received an email indicating that the guitar that I had requested for replacement was no longer available. Translation: Monoprice compromised the premium quality of the guitar and despite that it's still being advertised in the same manner, it is actually not the same quality guitar at all. Monoprice has no integrity and I will never buy a thing from a company that incorporates those types of advertising tactics; Bloat profits by cutting its overhead and using junk parts. Ultimately, I requested a refund and sent the guitar back. Still waiting to wrap up the process. A terribly disappointing buying experience. Stay away from Monoprice products.

I paid $230 and they sent me a broken monitor, which we didn’t realize till Christmas morning when my son couldn’t play his video game on his new monitor. I returned the monitor got $230 credit and was told to reorder however now the price is $330 for the same monitor.

monolith m1060 purchase via paypal with shipping to europe. successful purchase. after two days I am refunded without any notice and with less money given the unfavorable dollar / euro exchange. the justification was that some data was incorrect for the paypal payment. now, I've been buying with paypal for maybe 10 years and I've never had any problems and you think you're kidding me? the €20 change you pocketed will cost you this nice review from me. if there really had been problems, you would have warned me in advance of the problem, but the email arrived after the fact where they told me they cannot provide me with any further information regarding the discrepancy. they cannot because there is no discrepancy! And asked me also to change the payment method. I can fall for it once, not twice. stay away from Monoprice.com