MonopriceReviews of monoprice.com

I have used Monoprice for a range of products, including cables, battery packs, ear-buds/headphones, and more. Their products are top-notch. On occasion, I have returned items and their support has been excellent. I love Monoprice!

Every time one of my printers has failed monoprice has solved the issue

We have used Monoprice for years with great customer service. Trying to get a problem solved since March. Now they don't answer the phone, have to leave a message, and the canned email reply is that emails are answered in 7 -10 business days! Guess they don't want my business. Update: Paul S. Called and took care of my issue! Changing to 5 stars!

I've spent thousands with Monoprice over the last decade or so. So the other day when I found an issue with a product on installation, I thought "No big deal, this isn't an expensive product - Monoprice is a big, real company, they'll make this right." Of course, I was installing a new item that had been sitting a couple years due to construction delays, but this was a product quality failure of an unused item that had been sitting in a box, still a current item on their website, so I was still optimistic that they would help me out. Instead, I got stonewalled by two separate CS reps because the warranty was up. No help whatsoever. No parts, no repair, no offer of a refurbished model or even a discount towards a replacement - should I intend to spin the wheel and purchase another item which may fall apart on its own. To me, for a $20 expense, making a long time customer happy vs. the likelihood of no further sales from that particular customer and terribly unflattering reviews influencing all future customers is an easy decision. For these guys it was as well, but they decided on the latter. Bottom line is I will no longer look to Monoprice first, or even second, when shopping for electronics - I'll take the hit to buy something from a manufacturer that stands behind what they produce and has the foresight to fix small problems before they become big ones. EDIT: Red line or Escalated or Premium or whatever you want to call it Customer Service did get in touch with me - in response to a bad rating here - to replace these speakers, and they were very professional and courteous, contrary to the service I received through standard channels... so I was in the end made whole. Just a shame the only way to reach the people who can and will fix these kinds of problems only do so as damage control for Trustpilot reviews.

I've been dealing with Monoprice for over a decade now and I can't stress enough that not only are the products top quality, but the customer service is second to none. As a Canadian we do get dinged a bit with exchange and duty the odd time, but the savings on quality products and the knowledge that if I have any issues they will be taken care of make this an extremely small price to pay.

Fast reply to my e-mail inquiry and great prices on their items. Thank you!

Excellent customer service, quick response and great policy on non-working items. Headphones I ordered have been working smoothly and I really appreciate the quality of monoprice. Will definitely be shopping here again.

The Secret that is MonoPrice, I have known for over 10 years. Great quality, low prices, fast shipping from the most memorable place on my orders list, Rancho Cucomonga. Cables, wiring, now speakers and guitars, tube amplifiers, their offerings are just unbelievably diverse. And at this point, some of their offerings are just not available anywhere else! Customer service rates 5 Stars too. Thank you MonoPrice!