MonopriceReviews of monoprice.com

I ordered an utility cart just to be told several days later that it's not in stock and they cancelled my order. No problem, but since my first order with them didn't go well i requested to have my account deleted. After 48 hours no response from customer service. Sent them another request and they "redirected" me to another team that should remove the account. Still nothing... If that's how their customer service works, i definitely dodget a bullet by having the order cancelled. Don't recommend them to anyone. Update: They disabled my account, but still haven't deleted my information. I still get notifications from them on e-mail for my monoprice account.

I WROTE A RAVING REVIEW THE OTHER DAY FOR THEIR CUSTOMER SERVICE. UNFORTUNATELY, I TOTALLY MISUNDERSTOOD WHAT THEY WERE PROPOSING. I TRIED TO WORK OUT AN ALTERNATE SOLUTION, BUT WASNT GETTING ANYWHERE. THANKS TO PAUL, IT HAS BEEN RESOLVED TO MY SATISFACTION.

I bought a Monoprice Select Mini 3D printer. I am very happy with the printer, we use it for prototyping propeller for my Tech of Flight class and prototyping parts for my regular Tech projects. The printer prints very detailed object and is a breeze to use. I had the occasion to contact the tech department with a question. They responded in a VERY timely fashion and with more detail and ideas than I reasonably expected. Overall, I am very pleased with the company and this product

I've used monoprice for at least 10 years now - first finding monoprice as a great source for heavy duty AV cables at a great price both for work and home. I always check monoprice for my home network wiring needs and have bought a couple of their robot vacs. Recently I had one of the vacs break a wheel gear by getting stuck under the dishwasher. Their customer service worked with me to diagnose the problem and quickly setup an RMA and I was able to get a replacement easily.

I had an issue with a wireless charger I bought from Monoprice. I contacted them via their chat service and was immediately taken care of. The rep advised me that I had apparently received a defective product, and before I even thought to ask about a refund or replacement, he advised me that he had issued a replacement order at no cost to me and that I didn't even have to worry about returning the defective item. Such great, friendly CUSTOMER SERVICE is hard to come by, and I know this because I work in Customer Service. I highly recommend this company! They are a pleasure to work with and buy from!

My experience with Monoprice is amazing. I bought the select mini pro 3d printer had an issue with it and no questions asked i was sent a replacement and received it 2 days after i made the call. New printer ran great until 2 of the magnets came loose from the removable print bed. I tried to glue them on and i messed up and glued them on upside down. Called Monoprice and tried to buy just a new bed but the part isn’t offered for purchase yet. They sent an email higher up for me and sent me another used bed from a printer that had other issues for free. These guys are awesome and took care of me 100% love the printer. Love the company. Love the price.

Fireplace TV mount developed a small problem with a defective part. They shipped me a completely new mount. Great service and their prices are much lower than their competitors.

Company backs up their product, prices are good. Reps were quick to fix a small issue I had. I would recommend to family/friends.