MonopriceReviews of monoprice.com

I ordered a TV stand on Nov. 18th. I was told free shipping would arrive on Nov. 25th. I decided to get 3 day delivery for an additional $30. Product was supposed to arrive on Nov. 23rd. TV stand didn't arrive until the 25th. It wasn't that big of deal but I tried to get the extra shipping cost refunded. I called on the 25th and asked for a refund. They offered $12 for the $30 cost. I had paid $30 extra for 3 day shipping and expected 30 back (shipping was free for standard ground). Then they offered $19 back. They then offered $25 and said that was the highest they could go without management approval. I said no. The item had only cost $39.95 and I hadn't even complained. I just wanted my money back for a service I hadn't recieved. Customer service said I would receive an email detailing my refund. After not receiving the email, I called back evening of the 28th. I spoke with a supervisor and explained the situation. She apologized and said they would issue a full refund but that it would take several days. Fine I said. On Dec. 4th, I saw my bank had received a credit. Didn't think too much about it. Looked closer today. They refunded $16.24 of the $30.08 they had charged for 3 day service. An amount lower than than 2 of the offers I had heard in the Nov.25th call. The person on the Nov. 28 call said I would receive a full shipping cost refund. A partial refund wasn't discussed other than me complaining they had tried in the first place. And why would it be? They offered the service. I paid for it. Just wanted to add I'm very satisfied with product and late arrival no big deal...other than being charged and being lied to. They don't record calls to see if they screwed up. They only use the recording if it helps them.

My order was not delivered again. It has been "rescheduled" for delivery 5 times. I requested a refund twice. Monoprice will not refund my money and customer service continues to lie to me about the "rescheduled" delivery. I'm done waiting. My next step is to dispute the charge with my credit card company on the grounds of "services not rendered", pursuant to the 1974 Fair Credit Act. If you are in a similar situation, I urge you to do the same. UPDATE: Monoprice again refused to refund my money telling me the delivery is now rescheduled for today. This is the 6th rescheduling. I'm done with their lies, and I'm contacting my credit card company at 3pm PST today 12/16 to file a dispute. Monoprice has become a terrible company. I have been a customer for 15 years. I'm now a former customer. UPDATE#2: USPS delivered my mail a few minutes ago, and Monoprice failed to deliver again on 12/16 as they said. Are they now going to tell me it will be rescheduled for the 7th time? UPDATE#3: The Monoprice escalation team contacted me promptly upon forwarding my previous correspondence and refunded my money as requested. Thank you for your help in quickly resolving the problem, Laura Polanco of Monoprice.

Ordered a black friday special. Was a soundbar with subwoofer. Instead they ship me bookshelf speaker stands. I contact customer service immediately, only to get a response to email them photos of the incorrect item. I Did that within 5 minutes, They took one week to respond, only to say that they were going to start a return. 4 days after that, another email comes in saying the return was approved and they would send me a prepaid return label. Email also said that only when they received the return, they would send out the correct item. Could take weeks. At this point, going to arrive in 2023. Been a week still waiting for the prepaid label.

I left a very matter of fact review on their website over my concerns of decreased quality of speaker cable compared to prior purchases. My review magically disappeared within a couple of hours. Have been a big customer for over 10 years spending MANY thousands of dollars. Not sure I can continue being a customer of a company that does this.

MONOPRICE has had to deal with patent infringement suits since AJAY KUMAR became chief of the company. The first suit was settled out of court and the second suit is pending. KUMAR will not answer any questions regarding what countries in Asia are making copycats of high-end speaker systems, and high-end microphone systems and other high-end products. These products are exact copy cats of products made in the united states. KUMAR has the companies in these countries, whether it’s India or China, sign a disclaimer stating that MONOPRICE will not be held liable for any copyright infringement‘s these “Asian“ companies partake in. It’s like a balloon with no hot air. They cannot be enforced. It’s a business model based on patent infringement on high-end products where these products are made as copycats of products made in the United States, But because they are made somewhere in China and/or India they cost as much as 30 to 35% less. Actually when you know the truth, it’s a disgrace. I did extensive research on MONOPRICE after I purchased a high-end Bluetooth noise canceling headset and MONOOPRICE sent it to an address that I lived at three years ago and I have no idea whatsoever who’s living there now. The last seven purchases I made from MONOPRICE were sent to my current address. But the customer service agents I talked to at MONOPRICE on the two occasions I called them told me that they would have a supervisor call me back that same day. That never happened. Eventually a supervisor did contact me and thought it would be a good idea if I wrote to my old address to see if the headset had been delivered. What an absurd option I thought to myself. I’m supposed to send a letter addressed to “occupant” and expect the residents who live there to do anything but throw it in the trash. So I told a MONOPRICE supervisor that I would be filing a complaint with PayPal requesting a charge back and then I would also be contacting the Minnesota Chamber of Commerce revealing to that agency all that I learned about MONOPRICE‘s patent infringement suits and their widespread practice of precisely duplicating high-end products made in the United States, but having it done in some Asian countries where the labor is cheap and MONOPRICE can pass that onto the consumer at a price of 30 to 35% less. All I can say to you, Mr. Kumar, is “shame on you” for coming up with this highly unethical business model. MONOPRICE is not the company it used to be and I have just explained why. Under my serious threats MONOPRICE finally refunded my purchase price for the headset. In response to the canned response to my review, whether Mr. KUMAR still heads MONOPRICE or not, his business model is still used by the company. Why? Because it creates a large portion of the company’s profits. KUMAR may have left, but his business model has not. And one has to ask why Mr. KUMAR left Monoprice. Could it have something to do with the patent infringement suits? Read the article by CNET. Go to the CNET site and search for MONOPRICE. I tried to put a link to the article but Trustpilot does not allow this - not sure why, but it is their policy and I respect that. And this response by MONOPRICE is their canned response to every criticism of the company. look at the responses yourself. They’re all basically the same. I’m just glad that I was able to finally, after jumping through seemingly endless hoops and getting no response from supervisors after being told that they would call back the same day but didn’t call back for several days. Monoprice is still using the same business model laid out in the article by CNET.

After dealing with a faulty pair of headphones on 2 occasions, I can honestly say the customer support and return policy is 10/10. The process was quick and painless, even better than the other huge tech brands.

I bought a guitar that turned out to be faulty. The customer support was excellent. Immediate response, simple return procedure and no quibble refund. Very impressive, especially for such a big international company. I will certainly buy from them again.

I've had to email them 6-8 times and call twice to have them complete an order that I placed 4 months ago. Updated: Not Resolved