As America's fastest growing dealer, Money Metals Exchange helps customers switch their paper dollars into the safety of gold & silver bullion coins & bars.
Money Metals (moneymetals.com) has 455 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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AM
Their customer service rep is a tyrant, he would not work with me to find a method for resolution, and next thing I know had stolen part of my money I was owed by buying my metals back at a very cheap rate. I would tell everyone to be wary of working with a company that brands itself as a reputable company, but in the end is very dishonest and cheats their customers.
cheryl
My shipment was stolen by UPS and Money Metals will not honor the insurance claim. I am getting no help, they stole $5k from me and Money Metals, just says, sorry, not our fault. You are screwed. Never do business with this company. Buy locally! DO NOT TRUST THEM! They do not stand behind their product!
DES
Misleading information, high prices, slow delivery. I signed up for the automatic monthly savings plan program because they claimed lower premiums. After three months I was paying a higher premium than if I just purchased off the website. The premiums are MUCH higher than competitors. Do yourself a favor and shop around...
jrwest
Improve by not being desperate, and misleading, and secretive with a new scam they either left out of the AD or just one day start charging in turn of a twist by lowering their BUY BACK PREMIUMS (I call them) (because they say "What buy back premiums?" ) THESE BUY BACK PREMIUMS>:NOW AS OF Mar 31,2023 Buy back used to be spot; Pretty good deal. NOW June 1, 2023 1OZ. $1.75 silver premium plus SPOT TO BUY. JUNE 1,2023 SPOT> LESS .15 CENT buy back /FOR YOU TO SELL BACK TO THEM premium; NOT POSTED OR INFORMING THE VAULT HOLDERS or telling VAULT HOLDERS "It is IN FACT, an actual unmentioned deduction FROM YOUR HOLDINGS they prefer to skip over for their specific benefits only at another COST TO YOU. May not seem like much but when you buy by the 100's; to BUY, IT COST YOU EXTRA $175.00 on top your spot price per 100 Oz's. and if you want to sell that 100 Oz's Now you have to lose $15.00 or just ADD $190.00 on to any transaction per quantity purchase of 100 you make. May still not seem like much but NOW you just gave them @ $20.00 an oz NEAR 10 ounces of silver FOR FREE ..An oz to sell back to them when a week ago there was no mention of this kind of undercutting them buying your silver back. DESPERATE IS ALL I SEE NOW . I have no incentive to buy silver from these people because no matter how you slice it. For every 10 oz's of silver you buy from these guys you give them an Oz either in the buy and in the sale of your holdings in vault escrow. On top of paying them $100 per year in advance VAULT maintenance. SO SILVER HAS TO GO UP IN PRICE at least $4.00 minimum per oz... for you to break even to get your original investment back years down the road at least 4 years for changes like that to come around in silver and the odds get smaller for the consumer as your maintenance fees are NOW adding up too, to losing100's of ounces TO THEM over a ten year period. THEN by charging: A buy in< and buy out premium. Whether they CALL it a premium or NOT or (Don't mention it at all) IS TO ONLY DISCOURAGE you from buying at all when they trip you up as they have me twice NOW. AND also helping stagnate ALL SILVER FROM EVER MOVING OUT OF THE $24 00 range UP OR DOWN ever. DOING THIS CAUSES the PRICE PER OZ at a PUSH BACK FROM RISING IN VALUE so long as they have your holdings where you'll never in ten years or so make an extra $4/5.00 PER OUNCE TO COVER YOUR ORIGINAL INVESTMENT, let alone any interest to call profit of more than, less than 2% per DECADE at this rate as of June1, 2023. I'm pretty sure with these guys , and they know it too just by this little unmentionable to how desperate they really are , if or when it all comes crashing down, these people and any silver they tell you they're holding in a vault for you... will disappear along with your gold platinum plutonium and even COPPER, and some scrap aluminum too. But they will be open down the street under a different name with all your precious metals they say are theirs NOW for changing their name, and owe you nothing.
Timothy Kevin W.
I've ordered from MME on a number of occasions. Not once has there ever been what would have been described as "a problem."
leMax
I've been buying metals from MMX since 2014, the purchases online were problem free, I always received my orders in a timely manner. Last week was the first time I ever "sold" some of my metals to them and their customer service was awesome, they were very patient answered any questions and concerns I had. Long story short, I received a check within the time frame specified, I'm very pleased and satisfied!
Gary T.
First order was (three) 2oz silver coins from British Royal Mint… excellent transaction… Second order was (twenty) 1oz silver American eagles which came in today… excellent transaction, fast shipping…
Alan B.
this co doesnt deserve even 1 star. they're a scam that doesn't deliver anything and then charge you phony fees for non delivery. stay far far away.
