Money MetalsReviews of moneymetals.com

I would give them zero stars, but this doesn't give me the ability. I ordered four ten oz silver bars from them in March. My money went through, and I get a receipt. They didn't email me the tracking number until I bugged them about it two weeks later. Then the tracking showed the package was lost the moment it showed a scan. I gave them time to update, a week. Nothing happened. I call them a week later to check what happened, and find out not only is the silver lost, but I had to file an insurance claim within the two week period from when was paid and listed as shipped. That means by the time ANYONE files an insurance claim, they are disqualified! So I said, fine, maybe it's USPS fault. So I filed a lost mail claim. Here we are about half a year later, and USPS can't find it. Was it lost? Stolen? Or something worst? This Moneymetals has got to be the most dishonest, untrustworthy company I have ever dealt with, in any business. DO NOT, I REPEAT DO NOT do business with them! Apparently they spend all their money on commercials on Youtube, as opposed to decent operations and staff and customer service! Stay FAR FAR AWAY. I lost a grand, which would've done better if I just donated it to a worthy cause, as opposed to a corrupt and dishonest company!

Customer Service rep a total jerk! I inherited a collection of silver that I know nothing about. I created an excel spreadsheet so I could provide the most accurate info possible as quickly as possible (with my limited novice knowledge) to the customer service person when I called. He was getting annoyed when I would update a number, etc. We spent 15 minutes on the phone, he gave me the quote (a couple thousand) and when he asked if I was going to sell I told him I needed to do my due diligence and get another quote. His response was "are you kidding me we have spent 30 minutes on the phone". Needless to say, I'll take my business elsewhere.

Nothing but good things to say. I recently discovered Money Metals and have placed multiple orders with ZERO problems. Low/competitive prices on bullion rounds, discreet packaging (no mention of senders name or contents anywhere on the package or label) required signature and fast shipping. Judging by the misspelling and poor grammar, I’d bet the negative reviews are coming from foreign trolls or political advisories - due to Money Metals email news letters that seem to be fairly politically charged and leaning waaay right. I have recommended them to friends and family who have all had great experiences.

I placed an order for some gold and silver rounds on Saturday Oct. 7th and Paypal authorized payment, but MONEY METALS cancelled the purchase when the price of gold went up on Monday! Filed a complaint with BBB but they can't make MM fulfill their contract. I hate dishonest companies....

This company doesn't deserve even one star. Exactly happened to me as fallowing'. Don't use this company Don't use this company, PERIOD! They try to trick you into following a lot of pages on their web site and then they act as though you made a commitment. I decided not to make a purchase until I had done more research but just because they got me to give them some of my personal information they started collection's activities against me. I never agreed to anything and they are trying to get money for holding something. I have no idea what that means?? They are a total fraud and a big time scammer operation. Do not do business with them or you will probably regret it They asking $109 just to check their site.

Order shows as delivered...signed for by postal deliver worker. $1000 down the drain. Found out the provided insurance was only $100.00. Money Metals say they never received any emails and time for reporting lost package has passed. Had to call customer service and post office to be told nothing could be done. Buy local and don't trust delivery form this company.

You might as well roll down the window and fling your money into traffic. Money Metals does not enforce their shipping policy, this is the second time this year my parcel was stolen. By USPS no less. My shipments require a signature and they let USPS do whatever the F they want!! So this is partially on Money Metals and partially on USPS. Now. We know USPS carriers are as worthless as two tits on a boar hog, but MM can at least enforce their own damn policy. Do not buy here, go to JM Billion.

Order was handled in a timely manner. They told me my check would have to clear & 5 days. I also set up auto draft payment which was quicker. Metals were in excellent condition. I have ordered jewelry and art objects from them without issue. I recommended them to two friends who also had excellent service. I have ordered numerous times from them.