Money MetalsReviews of moneymetals.com

MoneyMetals was the company I used when I first got into buying bullion (silver in my case). I was the good little customer and even was on their monthly savings plan (NOT a good deal, fyi! Nearly zero monetary benefit but the plan "locks" your decision-making, i.e. you put your decision on auto-pilot). After a history of purchases, I made a couple of orders very close to each other timewise. The shipping emails they COMMIT to did not happen and MM messed up documenting online so when I looked for info in my account, I got some alarming messages such as the one from the USPS telling me the tracking number supplied by MM was invalid. I wrote MM with concerns and did not get a quick response. In the end the orders did arrive HOWEVER I was punished. MM literally refused at that point on to do business with me. Legally, that is perfectly their right. From a business angle, MM was stupid in that they had a customer making regular purchases, never any issue with payment and why interrupt that? Ethically it is shaky because I honestly have NO IDEA why they made that decision, so I can only suspect I was a bad customer merely by telling them their error. I fully agreed the bullion all arrived etc. and merely told them almost jokingly that it was just a problem in communication. I did not curse, threaten or otherwise do anything, but I guess someone at MM was experiencing Shark Week and got vewy vewy upset and said, "Fine! I'm taking my ball and going home!" I even gave things a couple of weeks to calm down and then inquired as to the "why"? No response. Subsequent to their refusal to do further business with me, which again is their right, they have become very suspect. I did purchases via ACH so they have my bank information. I requested that bank info be scrubbed - they don't need it by their choice - and wanted confirmation. Nothing. Also, by refusing my business for zero reason (I've asked I've received no response) they have essentially reneged on their contract to the customers that states they will buy back their products. Oh really? So while legal I find their behavior troubling and I guess my Mom was correct... they are not REALLY my friend! And that...stings. (Not really, but maybe do business elsewhere, fellow stackers?) Do not do business with companies who cannot take any accountability! The customer is NOT always right but when the dealer makes the mistake don't punish a customer for seeing it. I feel lucky I dodged a literal rip-off but...their ban is my benefit as then I actually started researching prior to buying each time so I've done better with other dealers. You can too!!

Received on time. Was able to track shipment throughout the process. The pre 1965 coins i ordered were in better condition than I had expected. I have purchased some from another supplier that showed considerable wear, although that is typical. Paid with a credit card, and the process was unbelievably smooth. In my following orders i paid using a check in the mail.

***BEWARE*** When looking through this website, don't click on anything or surf unless you are ready to buy. I added something to a cart to see the Tax Rate and Shipping costs. Once that information was obtained, I X'd out of the site. A few days later, I received an email saying I own $2800 for an ounce of gold that was left in my cart. After calling and speaking to a representative, who was pleasant, it was agreed that I owe the difference in the price of gold, which was under $20.00. Pay or end up in collection. Are you kidding me ??? I spoke to 2 other companies as well as friends that are into precious metals, and nobody has ever heard of or experienced anything like this. Also, I recently looked this company up and there have been a few lawsuits against MMX. GO somewhere else !!

I've been dealing with this company for years and never had a problem. I've bought Gold and Silver bullion many times and also use their depository service. Money Metals offers excellent service and I highly recommend them.

Fast cheap and great service. Never had a problem and have always ordered from here. Thanks again Already made over $50 on my sliver silver investment and yes i cashed out....

I’m somewhat surprised by all the negative reviews here. I recently made a purchase of platinum bullion, that was delivered in only two business days - everything was well packaged and arrived just as it should have. Because of price fluctuations in the precious metals market and the potential for someone to try and substitute their original purchase with a counterfeit, it makes sense for all sales to be final. (same policy your stockbroker has) I found the premium above spot price at Money Metals to be reasonable and in line with other online retailers and shipping was free.

Ordered twice, will not order again. They send belated emails out that confuse the customer, the email thanked us fort he first order and did not mention the second order, thus, it tricked us into thinking that we had received the second order, the email was ill timed and poorly written. Lost confidence, never again.

I have used this company for all of my transactions purchasing both silver and gold. Based on my research they have the best prices and I have never had an issue with them at all.