Money MetalsReviews of moneymetals.com

Quality control is, well, there is none obviously. They do not check their coins or packaging before sending them out. I have ordered 3 times and twice there was something damaged. The first time the plastic sleeve with their logo on it was torn half way through. I was embarrassed to give that as a gift. I contacted them and requested a new one. The response was that they would pass that along to the appropriate dept. and have somebody else take care of it. I never heard from them again. This last purchase which was a 2 oz silver coin I paid way above spot for came with a huge nick on the edge as if it was dropped on the floor, edging is filled with dirt or something and there are marks on the face of the coin, obviously something wrong with the die they were using. How could they send something like that out? It boggles the mind. Never again. I'll go with Bullion Express. Great customer service there and coins have been in pristine condition.

they changed my carrier and fedex lost my package and they refused to file a claim with the carrier. I have done business with them for years but a true test of a company is when something happens, dont exspect any help from customer service and please dont order anything but expecially not something expensive.

I'll make a long story short. Package never made it into my state; however, I didn't know that. Seven days had lapsed by the time I knew it was considered lost so when I called the co. they said since I hadn't called within 7 days of the package being sent they couldn't send a replacement. They sent a check minus about $80.00. So, I have no coins and they have $80 of my money. I have already purchased about 10 silver rounds from another company.

I have purchased silver before and it was OK. This last purchase was for 2 grandsons One was a “Happy Birthday” and the other a Congratulations for Graduation. They put it all in one box. I was extremely disappointed. So i had to go search for a suitable box as everything is this week. Customer service was very unhelpful and said they sent the tiny little cardboard box with their name and where the silver was purchased. A letter to the Ceo brother did not respond. So as iI am 88 it will arrive for these significant celebrations. They need a new customer service. Oh yes! They wanted to charge $10 for a second tiny little cardboard box And they absolutely flood email and screen with their ads adding to their bad seevice

Purchased a palladium bar at retail full price for a graduation gift. It arrived as offered once funds cleared, and packaged well. Upon opening you immediately noted that the actual bar was in poor condition. The back showed some fading and plastic blistering. The front package was also blistering and appeared as if someone carried in their wallet versus stored as true collectible. We wanted exchange only. Upon contact the employee provided the wrong email address for our concern and they leave for business day without resolve. They had email and order number from chat feature and chose not to use it. Called again this morning and immediately they turn dirty. We review video and believe we shipped item correctly. (Not a shipping complaint) They completely overlook their email and contact address error, and then proudly state you have been removed from future purchases. Oh and we will buy it back at a loss to you because of our shady business tactics and failure to properly and fairly represent item quality. Guess they also steal … since a refund was not demanded and they offer item is worth full value as a collectible. It should have promptly been exchanged.

I do not know why this company has such good reviews. I have always have excellent service elsewhere. My order was cancelled with them saying it failed fraud control and I was denied information why. The company values it's customers so little that it didn't even send an email stating the transaction was cancelled.

I was referred to them by my father-in-law. While their prices are fair, the customer service is poor. I placed an order, and after a couple weeks I followed up with them on the status of the order. I was told there was a problem, which I was able to rectify over the phone, but then told the price had changed and they would not honor the original order price. From the time I placed the original order, there was no email or call indicating there was a “problem”. I had to follow up with them. It appears that their focus is only on those who make large purchases. The mistake they’re making is that some of us will make smaller purchases/orders to “test” the company prior placing large orders.

I actually like Money Metals... Yes, they do have the premiums going on, but they're solid. I really have nothing negative to say about them at all. Money Metals for the past year or so has been my ace in the hole.