MondaineReviews of mondaine-usa.com

The strap fits like it should in my watch.

The watch is really good looking, but we've had to replace the battery twice in 1 1/2 years.

Sold me a watch that didn't work. Told me to send it in for service at my own cost.

I placed an order last year and it was fulfilled correctly and promptly. The watch arrived in less than a week. I also had to contact Customer Service/Support, via e-mail. I received a response the following day, and, I found the information given to be (in my case) "brutally honest".

my experience failed to match the quailty expected of Mondaine. I was left wondering what happened to my payment to the point that I thought I had bought an item from a spoffing/phishing site. I made purchase on 11/9/2017. Received receipt a week later. After several inquiries, Lumondi replied informing me that I should expect the order for a stainless steel watch band to go out the week of 11/27/2017. No futher communication. After filing a complaint of non-fulfillment with my cards bank, I received a refund a week later, January 16, 2018. This is the second feedback I have given to Mondaine and not only is my good will exhausted, I am left with an unsightly watch band and no way to replace it. I wesr the proof of Mondaines quality products and service.

My shipment was delayed. I asked for an overnight shipment when my product became available. I was told the possibility would be checked into. Then told if I was willing to pay for it, they would ship overnight. I replied that I would expect that they would pay for the overnight shipping since the delay was on their part. At that point Mondaine stopped responding to any communication from me. I did receive my shipment, delayed, and with no expedited shipping.

Beautiful watches, and very good customer service, taking care of a little glitch in the order with careful attention.

I was emailed that a watch I had pre-ordered was in stock only to be told within a day that there were no longer any left in stock. My next communication was this note, thanking me for my (non) purchase. Very poor customer service and sales.