MondaineReviews of mondaine-usa.com

No hassle ordering system.....absolutely no issues......and free shipping with NO tax! Thanks for letting me know about the new Stop2Go Clock!

I ordered a watch from you months ago. Never received a confirmation of the delivery. When I followed up I was told “mid January”. It’s Feb 1. Still have not received at update from you. Probably won’t order anything from you again.

Happy to receive my watchband but I had no communication of when it was shipped and when I should expect it.

Great Swiss watch at reasonable price. such a nice difference to all Far East brands.

Terrific service. What straps fit with what models is confusing to me at least.

Ordered Swiss Railway watch for wife for christmas... great watch, but no receipt/warranty/manual in box. Litteraly a watch with a tag on the crown, in a watch box, in a parcel. Customer service non-existant. After purchase from mondaine-usa.com, no confirmation email, delivery time, etc. I tried many times to reach out via email, to no avail. Fortunately, it ended up at my house before christmas... hope nothing goes wrong with it.

The item I purchased was listed as in stock. When I hadn't received a shipping notice for one week, I inquired. I was notified that the warehouse was under "inventory control", which did not provide much of an explanation. When I inquired a second time a few days later, I was finally notified that the watch I ordered was in fact, not in stock. For such a reputable brand and expensive watch, I expected much more in terms of service. Mondaine should have a system where they can alert customers if an item is not in stock. This is a standard for online businesses. Overall, a very disappointing experience.

Many mistakes. At the end, you had to reimburse me one of the item ordered because I didn't receive it.