MondaineReviews of mondaine-usa.com

I had a genuinely bad experience shopping with MOndaine's U.S. distributors Lumondi ! They charged me for 2 watches I'd ordered but shipped only one and did not bother to tell me that the other one had gone into B.O status. When I contacted them after a few weeks, I was told they had no ETA for the B.O items. Despite that they did not credit me for the watch that never shipped. I had to contact their Director of Operations to get a refund. Will probably never do business with Lumondi again.

I ordered a MH1 Bleu Marine R2240. Great service, beautiful watch, wonderful time piece... couldn’t be happier. Wish I could find an excuse to buy another style.

Friendly and supportive customer service. Processed my exchange request very promptly. Recommend!

Fabulous product, love it

Product arrived exactly as described and well within the promised delivery time, with periodic text messages with updates. Very easy to track.

Clean, elegant design- with excellence of Swiss technology.

Too long a story! Let’s just say I ordered a watch on December 11, 2017 and as of today, February 1, 2018, still no watch. They did not hesitate to charge my credit card on December 13, 2017. It has been over 7 weeks with no contact from Mondaine regarding my order. I have tried emailing with no response and I have called the customer service line too many times to count. I won’t say customer service is lacking, I would say its non existent!

I received a worn watch - that's unacceptable!! I was definitely expecting more from Mondaine. 0% professionalism. I paid approx. $200 for them to send me a used watch.