Moments EngravedReviews of momentsengraved.com

I will start with I like everyone else ordered with the promise of Christmas delivery only to get close to Christmas knowing it would not ship in time and having to repurchase my gifts. I called repeatedly leaving messages without return call. The emails had a name Amy but kept promising Christmas delivery, but Christmas came and went without a shipment. I then sent an email stating they did not send and received an email there was a flood and they would have to remake. At this point if there really was a flood they should have cancelled my order and refunded my money, or at least have given me the option. So, I received my shipment and it was WRONG!!!!!! I ordered a farm monogram it was right and satisfactory but the quality was only average. I ordered two monograms with different names but received two of the same name. They stated this is how it was ordered!!!!! If you look at their site today they are still taking orders and offering deeper discounts despite not having satisfied their Christmas customers. Please do not waste your time or money on this company!

Scam business - RUN!!! Two Christmas gifts that never were!! SO disappointed and upset. I'm only giving one star because like someone else said - 0 stars isn't an option. I placed my order in November 2019 and was given an absolute guarantee that my order would arrive in time for Christmas, as it was placed before their cutoff date of December 2, 2019. I'll save you the trouble of the number of times I reached out to see what the status of my order was only to be completely ignored. I received the email that it seems multiple people here have received about how busy they were, how many workers they hired but not to worry...if I ordered before Dec 2 (which I did) my order would be shipped in time for Christmas. IT WASN’T!!! I finally got an email today talking about the "A force of nature" that damaged my parcel (that just happened to be awaiting shipping) and it will need to go back to production. How did a flood damage a product that is made to be displayed OUTDOORS???? I too am to receive a $20 gift card as compensation for their shitshow of a business but I will NEVER purchase another product from them again. I responded that since my order was damaged and needed to be remade - do us both a favor, cancel my order and refund my credit card since I already disputed the charges with my credit card company. Update - LOL! I just got the following email: "Congratulations! You have qualified for our Exclusive VIP January Mega sale! If you are looking for a custom piece to show your loved ones how special they are to you, these works of art will be a beautiful and unforgettable gift. These lovely, inspirational metal pieces will enhance any living space & add an extra bit of GLAM! And for a Limited Time Only, We are giving an Exclusive 25% Discount on Anything Storewide. Just Use Code VIP25 at checkout & Take a Further 25% Discount on Anything Storewide." **There ya go - IF anyone is gullible enough to attempt a purchase!

Only giving 1 star because you can’t give zero. DO NOT order from this company. They are beyond a joke and nothing but thieves who take your money for nothing in return: 1. I ordered this parcel at the beginning of November, fully expecting delivery by Christmas 2. I have been repeatedly promised that delivery would be with me prior to Christmas Day; however they failed to do so and only dispatched it 2 days ago 3. I have never really had an apology, and despite having paid nearly $20 in delivery fees I have NEVER been offered any form of refund 4. The absolute final straw is for me to now receive a message from UPS requesting I pay nearly £40 in importation fees 🤬🤬🤬

My review is the same as so many of the others. I ordered three plaques for Christmas gifts and was promised delivery by Christmas. I inquired a week before Christmas and received the same apparently canned email, “ if I ordered before Dec 2, it would arrive!” Well Christmas has come and gone and no gifts. I had to rush out and buy something else for these three family members. I inquired again and got the same scanned email explaining they had a flood!!! How is metal damaged in a flood??? I was promised my order would ship the first of the week, Dec 30th...let’s just say I’m not holding my breath. They sure didn’t have a problem taking my money right after I ordered!!! Buyer BEWARE!!! Fraudulent Company!!!

I placed my order in November 2019 and was given an absolute guarantee that my order would arrive in time for Christmas, as it was placed before their cutoff date of December 2, 2019. Despite several emails to confirm that the order was on track in production, and would be shipped in time, WELL, IT WASN’T!!! I was left with zero response, no call back, no detail as to why the item never arrived on time. Not only did I NOT receive a tracking number, I NEVER received the product in time for Christmas. They have excuses upon excuses that they are busy, doubled their orders, etc. Now I’m being told that they had a act of Mother Nature as a flood), that damaged my parcel and it will need to go back to production! It’s made of metal - why would it need to go back to production and not just packaging??? Another tactic or excuse for failing to deliver. I’m further sent a $20 gift card as compensation for non-delivery, adding insult to injury. I would never buy another product here as the very first order still hasn’t been produced/shipped/arrived!!! The customer rep that sent the last email says they are located in California, however, no address is available on the website, nor can you leave any customer review on their webpage all of a sudden! Only post about their satisfied customers From before, , but do not allow customers from Christmas orders to post!! The address according to Better Busness Bureau (BBB) is: 245 Mechanic Rd Hillsdale, MI 49242-1072 (not anywhere near California). According to weather stations, there have been ZERO floods in Michigan over the Christmas holiday week!!! What is happening here ????

HORRIBLE customer service. I received an e-mail on 9-December that my order was getting ready to be shipped. On 17-Dec I received a mass e-mail explaining how busy the company is and that there was an explanation on the website detailing delivery of orders placed before 2-Dec (to which there was no such posting ANYWHERE on the website and I have screen shots to prove it). I send an e-mail requesting my anticipated delivery date and did not hear from anyone until 27-Dec!!!! The response was simply 'delivery is expected 4-6 weeks!! NEVER ORDER FROM THEM!!!!

The product arrived today late for Christmas with a £34 postal charge. These people are a bunch on clowns and absolute bloody rubbish. Never Never Never Never use them. Take your money, late deliver and don't cover the carriage

I placed my order on nov 29 with the guarantee that i will received the order by christmas, i started emailed them on December 10 following up if the order was process and when it will be shipped, i got a response 2 days later saying that since they do custom orders, it takes from 3 - 4 weeks for them to produced the item!! Plus 1 more week for shipping. I emailed them back saying that based on their information, they guarantee delivery before Christmas if ir was order by dec 2, i got another email back just saying “you will receive your order by Christmas”. As of today, i still haven't received anything yet. I just send another email to get my money back I’m waiting for their response. I can recommend you NOT TO Order from this company, they are no responsible with their orders and they dint care about their customers. It’s a Scam company.!!!!