Moments EngravedReviews of momentsengraved.com

Most DISHONEST company I have ever dealt with. Before ordering late November I queried if there was time to order and get it by Christmas in Australia. I specifically added if in doubt let me know. I was assured it would arrive and I would receive an email upon item being shipped. No email. 10th December I again queried if it was still on track to arrive and was assured again that it would. 20th December I messaged that still no email and it would now be impossible for me to receive before Xmas so would like to cancel and be reimbursed. Lots of messages saying they were ewaiting to hear back from management and from the manufacturer and would get back to me when they did. They are constantly stonewalling for time and have no intention of refunding. I have now contacted my bank and have began proceedings for a transaction dispute based on no product received. I am so angry and disappointed at this company's dishonesty and blatant disregard for their responsibilities. As this was a Xmas gift they have left me out of pocket and honestly have ruined my Xmas. All they had to do was be honest in their ability to get it made and posted by Xmas. UPDATE As I kept asking where my refund was they actually blocked me on Facebook and Messenger effectively cutting off all communication as Emails continue to go unanswered. I finally received a shipping notice and the gift I need for Xmas day will be here on the 3rd January. What good is that? UPDATE Now this company is offering $20 for a positive review here on Trustpilot as they are concerned about the amount of bad reviews they have received. Buying reviews! This company has NO ETHICS at all.

First time buyer. Ensured by email that if I placed my order before the Dec. 2nd deadline I would receive my order for Christmas. It is Dec 20th, have not received confirmation my order has been shipped (to Canada) They do not respond to email, voicemail, and they do not answer the phone during business hours. BUYER BEWARE! Very bad customer service! I am now concerned about the quality of product I have ordered. I hope I have not been taken. Will update UPDATE: I received my order on December 31st. I am very pleased with the quality of the product. I would purchase again and would make sure in advance of any busy season. I changed my rating from 1 to 4

I ordered a product on November 25 and have not received it yet. I have sent emails, txts and Kent voice messages to inquire when I can expect my order. Still no response!! So far not happy at all with this company.

Be aware. These people have taken my money and delivered nothing. Their courier has admitted my parcel is lost but I can get no sense out of Moments Engraved. Just the same robotic replies that they “will let me know when we hear from the management”. I have paid up front in good faith and also paid nearly £20 in import tax for nothing. Courier will only deal with the company and the company doesn’t give a toss. Thanks for wrecking Christmas. Update: regarding the reply below. No one has been in touch with me at all. I have not had any emails and none of this information has been relayed to me via Messenger or PayPal. Further update: two weeks later it has turned up, or I should point out that its replacement has turned up, albeit late again! Product itself is very nice if rather pricey for what it is. However the magnet fixing kit which I paid for in addition is chipped and metal shards stuck in my fingers as I opened it. Supplier seriously needs to review their contract with their delivery company because this has been enormously stressful and not something I would want to repeat. I’ve elevated the star rating but UPS’s constant failures have had a detrimental impact.

Placed an order and received the product very fast. Ashley their customer support member did a wonderful job answering any questions I had. The craftsmanship was top notch and I was very pleased with how smooth the process was and how everything turned out.

The home decor pieces we got from Moments Engraved was fantastic. Beautiful craftsmanship and fast shipping, my husband loved it!

This is an excellent decor. I never even knew it was possible to personalize the decor on your walls until I tried Moments Engraved, just WOW! Customer service and the designs are also top notch.

Moments Engraved overdelivered as always. I've bought multiple gifts for myself and others from them and they are simply amazing. Super friendly customer support, fast shipping times and the products are stunning. They deliver on their promise of USA made and I recommend them to everyone.