Moments EngravedMoments Engraved is a privately-owned company based in southern California. We strive to produce the best quality metal home decor products on the market. Don’t be fooled by some companies that are mass producing items offshore. We proudly custom manufacture every order in our facility in Michigan.
Moments Engraved (momentsengraved.com) has 523 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 7 reviews with 2 stars · Clear filters
Sharon S.
The sign arrived fine . But we feel the blocking on the letters and numbers are out of line . THE #1 AND THE LETTER I - get lost in the sign What about the 100% guarantee?
Response from Moments EngravedApr 6, 2023
Hi Sharon. I am so sorry to hear that you do not love your sign. The blocking is done by computer and we do not have any control over how specific letters and numbers align for a particular font. Unfortunately there is nothing we can do to change this.
Lori M.
the actual sign is very nice but you wanted me to review customer service.I have had to order my sign 3 times and still not right the first time was my fault I misspelled a name second time you spelled name wrong and was told would be fixed with better spacing and all in lower case but I did not request that change as originally I ordered to uppercase the first letters of names asked why it had to be all in lower case was told I had to send a picture of first order to prove that's what I ordered I HAVE BEEN DEALING WITH SAME PERSON THE ENTIRE TIME her name is Rachel it's all in the emails well I was told rest assured it would be corrected but when I opened the box it's still wrong all lower case. You might respond to emails fast but not reading them all the way. Not having last sign fixed because I'm really tired of dealing with this will probably be wrong again. Won't order from here again
Response from Moments EngravedJun 6, 2022
Update: Lori, I believe that Moments Engraved did everything possible to provide excellent customer service. Although mistakes were made by both of us along the way, we stayed in constant contact with you until we delivered a perfect product to you at no charge. While we are not perfect, we do strive for 100% customer satisfaction.
SaMoore S.
Thank you for the reviews from consumers who have recently brought products. I was so keen and ready to place an order with Momentsengraved but after reading the reviews, I will look elsewhere.
Response from Moments EngravedDec 30, 2021
Hello. My name is Jerry Gross and as of October 15, 2021 I am one of the new owners of Moments Engraved. The business practices of the former owner were misleading which lead to many of the negative reviews. We are doing what we can to make things right with our customers and are committed to engaging in clear and ethical practices going forward. As a gesture of our good faith, I would like to offer you a discount towards any piece from our collection. If you don't like it for any reason, you will receive a full refund. I look forward to hearing from you.
Daliah
Ich habe das Schild im Dezember bestellt und heute kam es nach gut 2 Monaten an. Zwischendurch hatte ich bereits den Kundenservice angeschrieben, weil es so lange dauert, aber von dort nur die generische Aussage bekommen "Sie bekommen Bescheid, sobald es verschickt wird". Die Qualität ist gut. Nicht super-hochwertig (könnte etwas dicker sein für das Geld), aber definitiv keine China-Ware und solide, es gefällt uns sehr und sieht auch so aus, als ob es wetterbeständig ist. Ich habe bezahlt: 75 US$ (mit Discount) für das Schild 20 US$ "Express" (haha) Shipping 17 EUR Zollgebühren an UPS 16 EUR Einfuhrgebühren an UPS 14 EUR "Brokeragefee" an UPS Also insgesamt nochmal gut das Doppelte an Extrakosten. Dafür ist es das Geld einfach nicht wert. Die Zollgebühren - ok, das passiert, das kann man verschmerzen. Als ich aber das Paket im UPS Shop abholen wollte, hieß es auf einmal, dass nochmal 30 EUR drauf kommen. Was dann folgte, war die schlechteste Customer Service Erfahrung meines Lebens. Erst hieß es "nee, der Fahrer hat das durchgestrichen, weil die Kundin doch die 17 EUR Zoll schon direkt an UPS bezahlt hat". Es folgten zwei Anrufe an UPS, bei denen man uns an die Rechnungsabteilung von UPS verwies. Die Rechnungsabteilung: "alles ok, hier ist alles bezahlt. Details muss Ihnen das Kundencenter sagen" Kundencenter: "Also eigentlich haben Sie ja schon 17 EUR bezahlt, eventuell geht das von den 30 EUR Gebühren ab....?" Ich: "Wie können wir das denn klären; Sie wollen nicht, dass ich NICHTS zahle; Sie wollen aber auch nicht, DASS ich es bezahle?!" Letztendlich, nach einer Stunde, 5 Telefonaten (!!!) mit UPS - alle kostenpflichtig - legte ich 30 EUR auf den Tisch und nahm mir mein Paket. Vom Kundeservice von MomentsEngraved kam nur ein allgemeines Bla Bla, nach dem Motto, sie hätten keine Ahnung, was es kostet, international zu verschicken.... Sorry, aber so schön das Schild ist... Nie wieder Moments Engraved und definitiv nie wieder UPS.
Mrs Evelyn C.
Sadly this is not a great review. Firstly after being assured that this would arrive before Christmas it was not delivered until the 3rd of January. My Son was visiting from the UK, whom the gift was for, did not get his Christmas gift and therefor I had to ship it to him which cost more than the product was worth. Secondly the quality of the sign was not great, it was extremely flimsy and was a little bent. Very disappointed all round.
Happy H.
Sadly although the product , when it arrived was nice...yes just nice, and yes I know that the company was surprised, and so, ill prepared for the number of orders. I can't give a great review. What annoyed me most, after promising it would be delivered before Christmas, I ordered in Nov. It didn't arrive until Jan...then I was charged £20 tax by the UPS delivery guy !!! There was no mention of this charge so I ended up paying £99 for a laser cut sign that arrived a week after Christmas !!!!
E B.
Honestly you can’t promise customers that you will deliver and you DON’T!