Moments Engraved Reviews | Read Customer Reviews of momentsengraved.com

Moments Engraved Reviews | Read Customer Reviews of momentsengraved.com

Moments Engraved reviews

Showing 93 reviews with 1 star · Clear filters

joan M.
Aug 12, 2022
Poor quality no one can read it p was…
Poor quality no one can read it p was bent shipping! Not shipped in quality packages even!
Response from Moments EngravedAug 15, 2022
UPDATE: We have tried to contact you multiple times by both phone and e-mail to try to resolve your issues or get you a refund. Please contact us at [email protected] or call us at 800-637-0538. Thank you. Hi Joan. This is Jerry Gross, one of the owners of Moments Engraved. I'm sorry to hear that your package arrived damaged and that you are not satisfied with the product. Our goal is 100% customer satisfaction. Our Customer Support team will reach out to you to see if we can rectify the situation. If not, we offer a 100% unconditional 30 Day Customer Satisfaction Guarantee. If you are still not satisfied we will refund you for the full purchase price.
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Tynisha G.
May 4, 2022
Very unhappy
Very unhappy
Response from Moments EngravedMay 4, 2022
Hello Tynisha. I am so sorry to hear that you are unhappy with your product. Our Customer Support team will contact you directly to try to resolve your issue. Our goal is 100% customer satisfaction. Update: Tynisha we have contacted you several times to try to make this right. Under the Moments Engraved 30 Day Satisfaction Guarantee you are also still within the return period for a complete refund.
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Debra D.
Oct 19, 2021
A zero rating!
I'd give them an 0 rating if it were an option. I even contacted the company prior to ordering to make sure I would be receiving what was listed in the photos and they assured me yes. I was to get a 3ft x 4ft piece of artwork...it arrived in an 8.5 x 11 envelope and measured 7" x 9"!! I was absolutely shocked! I did do a review on their FB page and they deleted it. I did file with the BBB along with 48 others in the past 3 years. Tons and tons of bad reviews on line for this company! DO NOT ORDER FROM THEM...IT IS A SCAM COMPANY!
Response from Moments EngravedDec 29, 2021
Hello Debra. My name is Jerry Gross and as of October 15, 2021 I am one of the new owners of Moments Engraved. I agree with you that the business practices of the former owner were misleading. We are doing what we can to make things right with our customers and are committed to engaging in clear and ethical practices going forward. As a gesture of our good faith, I would like to offer you either a refund for your purchase or a credit and a discount towards a larger piece from our collection. I look forward to hearing from you.
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Candice R.
Oct 14, 2021
Switch and bait!!
This company advertised one product then sent me another product...much smaller than what i ordered. When i complained...they refused a refund. Jerry...thank you for the note. How do we contact you?
Response from Moments EngravedDec 29, 2021
Hello Candice. My name is Jerry Gross and as of October 15, 2021 I am one of the new owners of Moments Engraved. I agree with you that the business practices of the former owner were misleading. We are doing what we can to make things right with our customers and are committed to engaging in clear and ethical practices going forward. As a gesture of our good faith, I would like to offer you either a refund for your purchase or a credit and a discount towards a larger piece from our collection. I look forward to hearing from you. Hi Candice. Thanks for getting back to us. I will e-mail you to the address you placed your order from.
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Brenda C.
Aug 3, 2021
SCAM!!!!
It appears I keep getting a charge on my MC every 21st of the month!!! PLEASE EXPLAIN this to me and refund my excess of $200.00 I am notifying my bank and a lawyer if necessary. I do not recall EVER placing an order with this business!!!
Response from Moments EngravedDec 29, 2021
Hello Brenda. My name is Jerry Gross and as of October 15, 2021 I am one of the new owners of Moments Engraved. I agree with you that the business practices of the former owner were misleading. We are doing what we can to make things right with our customers and are committed to engaging in clear and ethical practices going forward. As a gesture of our good faith, I would like to offer you either a refund or a credit and a discount towards any piece from our collection. I look forward to hearing from you.
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Cathy D.
Jul 16, 2021
I ordered the Just Breathe that…
I ordered the Just Breathe that advertised for free just pay shipping. I usually order from Redline Steel. I received the product and the quality was not good at all. When I removed it from the packaging the wording was already bent after the capital J & B, you could see the paint had already chipped off in these areas and was ready to break in these two areas also. The steel was extremely thin and just seem to be poor quality compared to what I usually receive from Redline steel. You can see the big difference in the quality of steel just by looking at two pieces of the same size from these two companies. Now I understand why their products were free and just pay for shipping. They were not worth the purchasing price of the shipping. This is the first and the last time I will ever deal with this company. Their quality of their craftsmanship speaks for itself.
Response from Moments EngravedDec 30, 2021
Hello Cathy. My name is Jerry Gross and as of October 15, 2021 I am one of the new owners of Moments Engraved. I am sorry to hear about your poor experience with our company. I can assure you that going forward we are committed to providing both high quality products and to clear and ethical business practices. Our manufacturing facility in Hillsdale, MI uses the same high quality, American-made steel as Redline. As a gesture of our good faith, I would like to offer to either replace your piece with the piece of your choice or to refund your purchase price. My sincere hope is that we can re-earn your trust. I look forward to hearing from you.
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Jim K.
Apr 14, 2021
FRAUD! DO NOT DO BUSINESS WITH THIS COMPANY!
FRAUD! I gave them my credit card info to pay for a ONE TIME order and they have been billing me monthly ever since! They will not answer emails and there is no contact phone number.
Response from Moments EngravedDec 29, 2021
Hello Jim. My name is Jerry Gross and as of October 15, 2021 I am one of the new owners of Moments Engraved. I agree with you that the business practices of the former owner were misleading. We are doing what we can to make things right with our customers and are committed to engaging in clear and ethical practices going forward. As a gesture of our good faith, I would like to offer you either a refund or a credit and a discount towards any piece from our collection. I look forward to hearing from you.
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Candis
Mar 26, 2021
This company has continued to charge my…
This company has continued to charge my credit card monthly and I did NOT authorize this. I tried to log in their website and I don't even have an account on their website. I have called several times to dispute the charges but no one returns my calls.
Response from Moments EngravedDec 29, 2021
Hello Candis. My name is Jerry Gross and as of October 15, 2021 I am one of the new owners of Moments Engraved. I agree with you that the business practices of the former owner were misleading. We are doing what we can to make things right with our customers and are committed to engaging in clear and ethical practices going forward. As a gesture of our good faith, I would like to offer you either a refund or a credit and a discount towards any piece from our collection. I look forward to hearing from you.
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