Moments EngravedReviews of momentsengraved.com

Please stay away from this company. They have horrible customer service with no sense of urgency to assisting with your order. I originally had a confirmed order on 12/3/2019. It is now over 6 weeks later 1/16/2020 and I do not have anything yet. I’ve tried to communicate via email, their messaging through the website and FB. They never gave me an updated shipment date or status. The only response given was vague and general. I would give zero stars at this point if it were possible. To add to this I received a “VIP” email soliciting me to give them a positive review on Trust Pilot in return for a gift card for a future purchase. That is unbelievable and horrible business practice! Maybe they should do a little research and see who actually received the product they ordered before sending that email. I’m very angry and upset by this company. Totally disappointed and unsatisfied!

I HAVE NEVER EXPERIENCED SUCH RIDICULOUS CUSTOMER SERVICE. My order arrived late. It was guaranteed before Christmas because I ordered before Dec 2. It was a Christmas gift that I therefore was not able to give. Their customer service Department just said "sorry", and did nothing about it. No accountability was unacceptable. I contacted their customer service department 15 times via email, 10 times via FB, 5 times via Instagram, and 5 times by phone. asked to speak to a manager at least 5 times. Their front line staff refused to let me speak to a manager, and/or ignored my messages. Had I known that their company would be like this, I would have NEVER purchased a product from them. I want others not to be fooled. Their company is unbelievable and the customer service has been horrid.

We were very happy with the quality of our sign that we ordered and we did receive it before xmas. I know this is a very busy time of year and we weren't sure if it would arrive prior to xmas but ours did. Thank you again The only reason I gave 4 stars was I wasn't aware there was going to be a shipping charge when the product was delivered. I feel that shipping should have been included in the price as there was no mention of an extra charge. We love our sign (:

I placed my order on Dec. 5th, plenty of time before giving as a Christmas gift... I got it yesterday...Jan 15th! I was notified only a week before Christmas that it wouldn't be on time but no indication of just when it would be arriving. Worse than that I received a request 3 days ago wanting me to write a raving review about a product I hadn't even received yet. Very, very disappointing communication, service and product.

I received my order today, and I must say I am very happy and satisfied with this piece of art. It just gave all new look to my living room. Well crafted and well designed. Thank you so much to moments engraved Team.

I purchased a sign for my parents a couple of hi weeks before Christmas. It arrived on time and they LOVE IT! I as well as all of my siblings are going to place orders for ourselves. I highly recommend!

I am sorry for those of you who did not receive your orders before Christmas. While mine came later than expected, it was delivered before the 25th. Perhaps I ordered much earlier given how taken I have been with the products I have already received from this company. I’ve made several orders now and I’ve had absolutely nothing to complain about. The quality of materials is great (I may be wrong but it seems as though my Christmas order was even sturdier than previous pieces) and the intricate detailing and personalization make each piece a great gift for someone or a special treat for yourself. Go ahead, place your order.

Although my order came in after Christmas. I received it before the New Year and it still made my family happy 😃! It started their New Year with a wonderful gift to put on their homes. The quality work is wonderful and they loved their gifts. When people visit their homes, they get nice compliments of how beautiful it looks! Thank you 😊