Moments EngravedReviews of momentsengraved.com

I delayed writing this review, hoping my order would arrive so I could review the actual product. I placed my order and it was confirmed on Dec. 3, 2019. My credit card was also charged the same day. Today is Jan.20, 2020 and I still have not received my order. It was meant as a Christmas for my daughter and son-in-law. I expected it might not arrive in time for Christmas as I did not check the processing time before ordering, however I did try checking on my order a couple times before finally receiving a response at the end of Dec. that my order was in production. I have not received any further update regarding shipment or expected delivery. This has been a very unsatisfactory experience! I will be happy to update my review if I receive my product. At this point I would not recommend doing business with Moments Engraved! Kathy B. UPDATE: I received my order on 1-28-20. The item is very nice and as ordered. I will not be placing any further orders with this company. Communication was not very good in my opinion. Had to contact them several times and only received response after negative review.

Being a business owner myself I know 1st hand how some people are far too quick to slate businesses, completely exaggerate about events and try to ruin them.. Therefore I would like to give Moments Engraved the 5 star review I feel they deserve.. Fair enough my order arrived not quite as I requested, but someone was on hand to assist me straight away. I cannot rate their Customer Services enough, for both the speed and the resolution to my order. I am now the proud owner of exactly what I ordered so thank you to everyone at Moments Engraved that assisted with this 👌 So before you jump on the band wagon and give a bad review for the sake of it, try resolving the problem first, and remember everyone is human and mistakes sometimes happen, I’m sure you aren’t perfect after all!!

We ordered a gift for our neighbors in early November. Realizing that it was a relatively short time before they were moving away the week before Christmas I had a back up plan if it did not arrive in time for us to give it to them before they moved. I emailed ME on 10/27 and received a personal response the next day telling me that everything was being done to ship my order quickly even with the unusual demand the company was experiencing. Imagine how happy I was to get the email that my order shipped 12/9. Then I knew we should receive before our neighbors moved. It was beautiful. Our neighbors loved it and will proudly display it on the new home they will build in El Paso. On a side note, the magnet mounting is outrageous! It is the strongest magnet my husband and I have ever seen. So, thank you Momentsengraved. You exceeded our expectations and we will definitely recommend your company to our friends and family.

I have a feeling all of these good customer satisfaction reviews are fake... I have been waiting 2 months for my order and when ever I get a reply it’s very robotic. I wouldn’t buy here again...

Ordered from moments engraved in November and asked if I placed an order would it arrive in time for Christmas. The response was yes. Before Christmas some products were damaged and therefore had to be made again but I was informed what had happened and an apology was made. My ordered arrived and am completely satisfied with it.

On November 29, 2019, I ordered two items from Momentsengraved in late November, both for two different family members, shipping to two different addresses. Virginia and Florida. The shipment to Virginia arrived around December 18th and was great. The one to Florida arrived late, and with some damage to the item. Not clear if the damage was the result of poor handling by the freight carrier or perhaps the packaging. In any case, I was in contact with Moments Engraved via their FB page. They were professional, and after seeing pictures replaced the piece right away. In fact, they were faster than promised. They said it would take two or more weeks for the replacement to arrive. It arrived in five days. I'm guessing this is a relatively small business, perhaps surprised by the Christmas demand for their products. Which are beautiful. Despite the lateness of one of the pieces, I'll shop these folks again.

Unique home accent. Bought one for my family and one as a gift. Everyone who sees it compliments us. Easy company to interact with. As this is handcrafted, I knew it would take time. I would email for status checks and they responded. They kept their promise. We received before the promised due date and was able to give one as a Christmas gift.

We have been really pleased with our tree of life sign, with our family surname. It looks very smart on our White House wall and has been commented on very favorably. Thanks moments engraved!