Moments EngravedReviews of momentsengraved.com

Ordered the clock for my husband with his company name. Also ordered our family name plate for my mother and father in-law. The craftsmanship was excellent. The packaging/shipping container was well designed and securely protected the two items. Wanted unique and quality gifts. These two items were perfect. My husband was overwhelmed. Best gift ever. Same excitement from my in-laws. These will be enjoyed for years to come. I will be ordering more special gifts from Moments Engraved. Theresa Pester - Beavercreek Ohio

This was the worst experience I ever had with something purchased online. I ordered it for Christmas for my son for his first new home December 5 and received it January 11. The name Smith was misspelled Smiith. They said that’s the way I ordered it but I sent them numerous emails making sure the name Smith was on it. Very vague responses. They will not replace it and said it is my fault. Did they think my address and credit card was spelled Smiith and would question it? No! I am out $75.00 for a sign that is useless and I could have recommended them to my fellow nurses. So upset and disappointed! Would stay away from this company!!!!!

We ordered 3 Split Letter Monogram signs for Christmas. We placed our order 11/20/19 and all three were delivered on 12/11/19. We loved all three. One was a gift for our neighbors and they were thrilled also. Customer service was great. Will definitely order again!

The product itself is okay. Flimsier then as depicted in the advertising. Monograms are manufactured from light gauge metal and only about 1/16” thick. We paid a premium to have our order expedited ; ordered on Dec 2 and did not receive it until January 8th. Finally when the package arrived we had to pay an additional $52.00 brokerage fee! This was never mentioned! Very disappointing experience. The final communication actually asked us for a good review in return for a $20! Unbelievable!

Well, I wish I had seen the reviews currently posted regarding the poor service, lack of response and overall inability to fulfill orders taken, when money was received. Two orders placed 12/9/2019 - with no notation anywhere online that the orders would not be delivered by Christmas. Email 12/15/19 noting nothing to be expected until at least 4 weeks. Here we are beyond 4 weeks, and still no deliveries. No response to emails or vmails.

Cannot trust! Here is a copy of letter sent out by the CEO showing how they are attempting to buy positive reviews! Thank you for being a Valued Customer. At Moments Engraved, we put customer satisfaction as our Number 1 Priority. Unfortunately, in the last couple of months, we have received a massive surge in demand for our products, and although it pains me to say this, We could not deliver to a few customers in time for Christmas. This has led to a few very Angry Customers ( Out of tens of thousands of happy ones ). To go on, we've received a few negative reviews on sites such as Trust Pilot and a few others and while we have righted Almost all of these situations, the reviews have not been removed. Not only has this pained me deeply but it's left me with a renewed energy to ensure this never happens again. Although we can't change what has happened, as a company we have learned many lessons and we will promise to work harder every day to keep 100% of our customers happy. And that leaves me to the second part of my appeal. If you have been happy with our products and you feel we are a genuine company, I humbly request you visit this site and leave us a genuine and honest review ( Click Here To Write Review ) Then, just send a screenshot to our customer service and we will send you a $20 Gift Card Voucher as our way of saying... We Appreciate You and thank you for helping us during these tough times. Once again, We hope you have had a wonderful Christmas and a Happy New Year. Regards JB CEO | Moments Engraved So you can see that through dishonest business practices they are asking to get a positive review in return for a 20.00 gift card. Rest assured that the negative reviews are genuine and the positive ones may have been paid for.

fantastic gifts. I'm totally pleased!

I ordered my split letter sign and received the product within 2 weeks of ordering it (I live in Canada) which was awesome. The split letter sign is gorgeous, well made and we loved it, however there was a minor miscommunication of what I had requested. The customer service team were fantastic, prompt, courteous and most importantly were focused on making things right. I spoke to Jay and he was professional, offered a solution and the matter was resolved in a manner that shows that this company and it's staff really do provide exceptional customer service. I am so happy with the product and am very impressed by the outstanding customer service.