momence.comReviews of momence.com

The absolute worst customer service ever experienced. Been a client with Momence for 2 years. Be prepared for extremely delayed templated responses that provide no resolution. Expect to open 4-5 support tickets to get support (they will close them and mark them as "resolved" without providing a resolution). God forbid if you ever want to cancel your subscription or change your plan (which you can ONLY do through opening a support ticket) - they will make you jump through every hoop in the book. Would never recommend anyone use this platform. There are MUCH better solutions out there (Momence is overpriced anyways).

I own a yoga studio, I do not wish to work with Momence and yet continuously and repeatedly they call me. Despite me asking a minimum of 20 times to be removed from their database. It’s harassment and I’d advise anyone against working with them.

Worst customer support team i have ever seen. We have been using them for roughly 3 months, and they never assist you with any help or support. They have cause financial stress on us due to integration issues and i couldn't stress more that you should not work with this company.

I changed to Momence from a different software that was no longer doing what I needed or expected, and near weekly glitches and issues. The change over was seamless, with communication from multiple people all the way through. Onboarding calls helped to answer questions and make sure everything was set up as needed before going live. I have been live now for 3 months and have had no issues with any parts of the system, and have also had multiple clients express how much nicer their experience is compared to the previous software. I was blown away that everything I need at the moment is available at the same price, no tiered system like many companies that make you pay higher to get little extra. I am looking forward to a long partnership with Momence.

It sucks. They just added add ons to my bill without my knowledge. I’m still battling to get my money. Still can’t get into my account. No credible support! AVOID!!!!

Beware of this software. They have a lovely team of salesmen but once you sign on, they will abandon you. I've had duplicate bills put on my invoice and no way to claim them back. I haven't been able to log into my account for 3 weeks and no-one to help as their support in non-existent. DON'T LET THEM RUIN YOUR BUSINESS!

I genuinely believe this company is on the brink of collapse. There can be no other explanation. We have been lied to, ignored, lost money and more in the few short months we've been with Momence. We were sold on an integration that doesn't work, funds were held in escrow with Momence without our permission, converted from our currency, to USD and back to ours resulting in the loss of thousands of dollars we're still waiting on. We've had issues with customer record accuracy, credits going missing, bookings incorrect. They utilise their own internal Stripe account without your permission or knowledge. They WILL NOT respond to any support requests, they will not escalate and they don't have a customer relations department. What they are doing is absolute thievery and it blows me away that they are allowed to operate like this. The regulators need to step in and shut this company down. No one will take ownership, no one even responds to emails anymore, ever. I dare say that any market share Mindbody lost to this outfit will be won back in record time. Read the reviews, these are actual businesses that have experienced it firsthand, don't do it to yourself.

Better off going with MindBody. The price is worth it. I signed up to use Momence for one month, and I had to reach out to support for three different issues. None of the issues have been solved by their support, and two of the issues were to do with payouts. Save yourself the trouble and avoid