momence.comReviews of momence.com

So frustrating to use as an end user. The links between sections don’t exist. For instance, If I try to sign up for a class, but need to pay for more credits, I have to go find the right page to buy credits. There should be a button on the page where I’m trying to sign up for classes that takes me to the page to buy credits. I am now trying to pay for more credits and I get a message that says I need to read the waiver and sign, but I have no idea where that is and there’s no button as part of the error message to take me there. (I’ve tried 5 locations and now I I need to go to work and haven’t bought the pack and haven’t signed up for the class. (SIGH!) In order to compare the price per unit for different packages, I have to open up each one and do the math myself to figure out which package to buy. It doesn’t seem to be possible to sign up for the same class every week for the next 10 weeks. I have to individually select the class for each date. I believe these are all simple fixes, which would make the system much friendlier.

I was sold broken content from this site. The videos I purchased (for €100) none of them played due to a technical error. When i enquired about this i am provided zero support. There was no reciept provided or payment confirmation. I am now having to lodge a civil claim as they dont provide a refund. I am shocked at the level of customer support provided (non-existant) and will be sure to avoid this website for any purpose in future

This is a great App I use for my gym. The functionality is great. Downside - payouts seem to come whenever, which isn't great for paying salaries. - trying to change the card we pay from has been an on going issue for 2 years, customer support needs a huge team revamp

They do not have enough support. They will leave you only 1-2 hours of onboarding call. And then you need to contact to support chat desk which you cannot get a reply for long time. Better to avoid this software and company. They will spend time to sell but no customer service.

i have had a terrible experience with momence charging my account with out any permission and taking over a month both times to rectify the issue. at one stage they had charged upwards of 5 thousand dollars. customer support was nearly non existent. this time its happened again after i thought all services had ceased and they have began charging me again. now 3 weeks in to trying to recover the funds with no luck. terrible business

Terrible onboarding experience with no support. I don't recommend this software!

Extremely disappointing customer service experience—honestly, the worst I’ve encountered. As a new Pilates studio in Amman, Jordan, we’ve been trying to reach out to our account manager, management, and customer service representatives for weeks with no response. This app has great potential, but the onboarding process and customer support are severely lacking. I urge your team to get in touch with us immediately to resolve these issues if they want us to stay. Don’t put other businesses through this same frustrating experience.

I'm a yoga teacher, shiatsu practitioner and designer of online courses and systems for my own clients and for other professionals. I've found Momence a really wonderful app for on-demand videos, creating customised programmes, online booking for appointments, private messaging and online motivation and support. The Momence App available for clients is really easy to use - I've tested with my clients of all ages! The Momence support team are also really helpful. Thank you for a lovely product!