momence.comReviews of momence.com

Response from momence.comFeb 19, 2025

We appreciate feedback that helps us improve, however, we must respectfully disagree that your statement does not accurately reflect our policies, practices, or interaction. We requested your contact information on Sunday, October 13 at 5:00 PM and have yet to receive a response from you. Please contact support team directly at [email protected] so we can address concerns accurately and factually.

Response from momence.comFeb 19, 2025

We understand your concerns and appreciate your detailed feedback. Our records indicate no active platform usage or support engagement in the past two years. While we respectfully disagree with your characterization of our service and platform functionality, we maintain secure, legally-compliant records of all user agreements and waivers. We have reached out privately requesting contact information but have not received a response. Please contact [email protected] referencing this review so we can address your specific concerns comprehensively and professionally.

Response from momence.comFeb 19, 2025

We appreciate feedback that helps us improve, however, we must respectfully disagree that your statement does not accurately reflect our policies, practices, or interaction. Please contact support team directly at [email protected] so we can address concerns accurately and factually.

Response from momence.comFeb 19, 2025

Dear Bernie, We deeply regret the challenges you've experienced. Our team is personally reviewing your account and committed to resolving these issues. We value your feedback and would appreciate the opportunity to discuss your concerns directly. Our [email protected] team will be in touch to ensure a comprehensive resolution.

Response from momence.comFeb 19, 2025

We appreciate your feedback about the slower customer support you experienced a year ago, especially regarding billing. Since then, we've worked hard to improve, clearing our backlog and introducing self-serve features for billing issues. Your input helps us deliver the high-quality service you deserve. If you have any other concerns, please let us know, we are available 24x7 at [email protected]. We are dedicated to your satisfaction.

Response from momence.comFeb 19, 2025

Thank you for taking the time to share your feedback — we take all feedback seriously. We've been unable to locate a host account based on the level of contact data provided, please reach out to us at [email protected] with your contact information so we can investigate further if you are still experiencing issues.

Response from momence.comFeb 19, 2025

Dear Nazanin, Thank you for taking the time to share your experience. We take customer satisfaction very seriously and are concerned to hear about the difficulties you've encountered. We have confirmed that a full refund was processed for your account on November 14th, 2023, nine days before your review. Our records show the refund was completed and approved with screenshot provided. Our support team is ready to help resolve any outstanding issues. Please contact us directly at [email protected] with these details, and we will prioritize a thorough review of your case. We are committed to providing transparent and reliable service, and we apologize for any inconvenience you have experienced.