momence.comReviews of momence.com

Customer support is non-existent. The chat feature is a bot, if you can harrass the bot long enough you get sent to a call center. The call center person is just reading scripts from the *terrible* knowledge base/help center and can’t actually help. Then they promise that someone from Momence will contact you and guess what? They don’t. Help ticket will show “resolved”. Then you do it all again. This is what $300 plus per month will get you in the support department. Another over-promise and under-deliver circus from the tech bros.

Thorough, helpful feedback

Sold on a vision that does not match reality. So many features do not work as expected. The sales person did a great job and even told me shortcomings about other competitors and why I should not use them. Looking back it just looks shady. My frustration with them has led me to write this as they are unresponsive. Also pay attention to the recent positive reviews and the response to negative reviews. They all happened at the same date and time. Credible? Shows the character and shadiness of this company.

Amazing support and super responsive when I needed to resolve my reporting needs

Momence offers state-of-the-art customer service with a 24/7 chat feature, complemented by a game-changing booking and management system. That’s all you need to know :-)

It's a very stupid app and support is pretty much inexistent, primitive and overpriced. I have been trying for a month to leave them, they take my support ticket ask me why I am leaving and then leave my ticket open and never close my account. In the meantime they have access to my account and my data. They tried to take the payment even after I told them I want nothing to do with them and they tried to tie me down by saying I signed a one year contract. Remember they are bound by the same contract to offer support, the fact that they are not cooperating and working effectively is a breech of contract.

I purchased Momence hoping for a decent CRM and to get better business analytics for my personal training studio. While they do an OK job of scheduling and payment processing the rest of what I had hoped for does not exist. In addition, their customer service is not very good. As a small business owner, I am extremely disappointed with this software and would caution any other small business owner to look elsewhere for their software needs.

If I could give zero starts I would. I have had a studio for 25 years and this is the worst experience I have ever had with an organization. Keep reading the reviews on here, as my experience is the same. Unfortunately, after I signed with them, I heard horror stories from other studios working with them. I was hopeful it was just growing pains for a new company and they would sort them out. That is not what happened. They couldn’t care less. Communication is GLACIAL, and condescending, on top of not offering workable solutions. Momence has no integrity and will tank your business happily with their shoddy product and then hold you to your contract despite their lack of delivering a useable product you can trust. Support is nonexistent - this is not hyperbole. It says a lot that they DO NOT HAVE A PHONE NUMBER. They do not want to hear from you unless you have your credit card handy. I am disgusted by my experience and feel powerless to do anything about it. They have conveniently turned off Google reviews.