MokwheelReviews of mokwheel.com

This is not my first electric bike, but wow what an upgrade to an awesome bike with everything you need for riding in any kind of trail. Super well built and very fast and comfortable. So easy to ride, especially when getting back on the bike on a hill by using the accelerator, makes mounting so easy. Support is great too and responsive if you have questions about installation or riding.

I recently had trouble with my 2 year old bike which I had never ridden due to a series of moves. I reached out to see if Mokwheel could help me troubleshoot. Hands down, the BEST and FASTEST customer service and replies I've ever received. Isaiah was able to find the problem for me, and took immediate steps to help me fix it. He sent out the part I needed, and a few days later, my bike is up and running. Amazing service that actually left me a little speechless...THANK YOU ISAIAH!!

Fantastic Customer Service across the board. Bikes have not arrived, but we made some last minute changes and upgrades and they immiedatley handled my requests within 24 hours. Awesome customer service and now eager to test the ebikes.

Suite à un commentaire défavorable concernant le compteur de notre vélo Scoria qui avait un dysfonctionnement , et après relances la société Mokwheel, nous ont fais parvenir un nouveau compteur en en s excusant du désagrément . Nous les remercions ,et nous sommes très content du vélo.

I purchased a Mokwheel Basalt ST in October and it was delivered to me on October 21. By October 26th the rear rim motor was making weird noises and struggling. Sent videos in on the 26th and got a response back on the 28th and 29th that they would be shipping a new rear rim motor to me. November 2nd rolls around and I have a shipment email with confirmed shipment but no movement on the tracking so I reached out. Got an email back on the 4th that there was a delay in shipment, and then on the 5th got an email that it should be delivered soon. Called the company on the 5th also and was told by customer service the shipment should be in on the 7th and would ship immediately and that a manager would call me on the 6th to offer some type of refund or compensation for my delay and not being able to ride the bike. 6th and 7th both came around with no communication. Called again on the 8th and was told that the shipment came in on the 7th by both customer service and their manager and that they would ship the motor off the following week. The manager said all they could offer me was an extended warranty and $50 to their store for the 2 week delay, and brand new broken bike. Now the 11th rolls around and I have still yet to get a shipment email so I contacted them yet again with a response on the 12th that the rear motor has yet to come in still and would be yet another week until arrival, even though I had customer service and a manager confirm on the phone 5 days prior that it had definitely arrived. I also never received the $50 credit that the manager said would come in an email so I could use it online. I am going on almost 3 weeks now since I report the problem on my brand new bike with minimal miles on it, that I haven’t gotten to ride due to a malfunctioning rear rim motor. This is the absolute worst customer service I have dealt with due to the lack of communication, I am having to reach out and get updates and then being told 3 different things. The only compensation I am receiving for a brand new bike arriving to me broken and being in the dark for 3 weeks is an extended warranty (starts when the tire gets here instead of bike purchase) and then $50 to their store, which buys me EXTREMELY limited stuff for upgrades, just mainly replacement parts. This is absolutely ridiculous and I definitely regret purchasing this bike from them and would never recommend this company to anyone due to the horrible customer service and the bike arriving malfunctioning. If I spend well over $1K on a bike, I expect it to arrive perfect, and if there is issues I expect complete transparency in communication and not being thrown around the ringer and having to consistently contact them for updates. I also would expect more then a $50 credit and an extended warranty that adds 3 weeks on. Definitely rethink before purchasing from this company. I have requested multiple times to return this bike and get my money back and I was told since I don’t have the original box and it has more then 15 miles then that won’t happen. So now I’m stuck with a broken bike and not getting to ride it. I would love to look into legal action with other people about this company due to the countless scams that has occurred.

Their customer service is horrible. They will take your money for the bike but if you have any issues or need help down the road good luck. They will price gouge you. Never again Mokwheel. My next two e-bikes for my family are going to someone who values me as a customer.

Customer service sucks! Customer service sucks. The company sent me a faulty bike then let me deal with it. First: I had to send multiple e-mails to Mokwheel to get my bike serviced. They told me to call the repair shop, who said they would not deal with me, so I had to tell Mokwheel to call the repair shop. Then again, I had to call Mokwheel to have them talk to the repair shop and schedule the service. I asked if I could return the bike, but Mokwheel said they do not do returns, even though they sent the bike to me faulty. Their warranty does not cover bike return. So, if you get the bike, you're stuck with it after one month. Awful customer service. They finally sent me the torque sensor at my home and finally scheduled me for service. I had to drive 20 miles to their "preferred store" to get the bike fixed, and another 20 miles to pick it up after it was fixed. They refused to let me take it to a store nearby. This back and forth lasted over two months and resulted in many e-mails and time wasted. DO NOT BUY their bike. You will be stuck with it, since there is no return policy, you will waste your time trying to fix problems they caused, etc. Stay away from Mokwheel. The bike, Asphalt, is working now, and is an average bike. Go with any other bike instead, someone that has a plan to fix your broken bike, and has better customer care.

Erfahrungen mit dem Basalt ST - Okt.2023-Okt.2024. Die Verarbeitung der Räder kann sich sehen lassen. Habe von Anfang an das Ansprechverhalten der Drehmoment Sensorik bemängelt. Wenn man bei niedriger Unterstützungsstufe (PAS1) kurz aufhört zu Pedalieren, braucht es 3-4 Kurbelumdrehungen bis die Unterstützung wieder einsetzt. Auch ist es fast unmöglich eine konstante Geschwindigkeit zu fahren. Das Rad will immer bis zur Eingestellten Höchstgeschwindigkeit beschleunigen. Es war mir klar, das es eigentlich nur an der Software Abstimmung liegen kann. Aber dennoch versuchte Mokwheel innerhalb Monaten das Problem zu beheben. Es wurden mit ständig andere Teile zugesendet ( Controller, Softwareupdate, Drehmomentsensor) die zu keinem Erfolg führten. Auch war ich gezwungen, mir das hierfür erforderliche Spezialwerkzeug anzuschaffen. Instabilität: Gepäckträger Belastbarkeit Lt. Mokwheel 25 kg. Im laufe der Zeit bemerkte ich je nach Zuladung (ca. 10 - 15 kg) auf dem Gepäckträger das Rad sehr Instabil wurde und zu Lenkerflattern neigt. Das im Extremfall ein hohes Unfallrisiko in sich birgt. Durch einen Zufall fand ich heraus, das dies an der Rahmenkonstuktion im Bereich Accu-Einschub Öffnung liegt. Nach einigen Wochen hin und her haben sie dann das Rad zurück genommen. An diesem Prozedere, das viel Nerven und Zeit gekostet hat, habe ich über 500 € verloren. Man sollte sich NICHT von den YouTube Videos verleiden lassen die diese Räder kostenlos gestellt bekommen und beim Kauf natürlich auch noch verdienen. Das diese nichts negatives Berichten ist auch klar.