MokwheelReviews of mokwheel.com

Response from MokwheelApr 20, 2026

Dear Jorge, Firstly, we are very sorry for the inconvenience and trouble you have experienced during use, and we truly appreciate your positive feedback regarding the overall performance of the bike. Regarding the issue you reported, we have already contacted you via email. Please rest assured that we will carefully follow up and assist you in identifying the cause as soon as possible. If convenient, you are also welcome to send us any relevant details or videos, so that we can further assess the situation and provide a technical evaluation and appropriate solution. We look forward to resolving this matter for you promptly, so that your future rides can be smoother and more reassuring. Best Regards, Mokwheel

Response from MokwheelMar 30, 2026

Hello Jeff, Thank you very much for taking the time to share your experience, and we truly appreciate your positive comments about the quality and performance of our e-bikes. We are delighted to hear that you are enjoying their build and sturdiness. We are, however, very sorry to learn that the throttle on one of your bikes was not functioning as expected. Please rest assured that our support team is already in contact with you via e-mail and is assisting with the replacement part, as well as coordinating the repair with your local ebike shop. We sincerely appreciate your patience and understanding, and we will continue to follow up until everything is fully resolved. We hope your riding experience will soon be back to being completely smooth and enjoyable. Should you need any further assistance in the meantime, please feel free to let us know. Best Regards, Mokwheel

Response from MokwheelMar 27, 2026

Hello David, First of all, we sincerely apologise and thank you for sharing your experience. We greatly value your feedback and understand that when an e-bike’s range or component performance does not meet expectations, it can affect your riding experience. Regarding the battery range issue, please note that actual range can be influenced by various factors, such as the level of pedal assist, riding speed, terrain, ambient temperature, and the combined weight of the rider and any carried items. We have already reached out to you via email, and our professional after-sales team will verify and follow up to resolve the issue, so please rest assured. Concerning the accessories you mentioned, all the components on our e-bikes are carefully selected and tested to meet the needs of everyday riding. As each rider’s habits and requirements differ, the comfort of the saddle and the performance of the derailleur may vary. If you experience any issues with the rear light not retaining its charge, we can arrange for our professional after-sales team to inspect the specific issue and ensure your riding experience is maintained. Thank you for your feedback, which helps us continually improve our products and services. Best Regards, Mokwheel

Response from MokwheelDec 29, 2025

Hello Brian, Thank you for sharing such a detailed and authentic user experience, and for your recognition of Mokwheel's vehicle performance, power, and suspension system. We sincerely regret the shifting calibration issue you mentioned. Due to potential vibrations or impacts during transportation, we cannot guarantee that components such as brakes and shifting systems will be precisely calibrated upon arrival. This is clearly stated in our warranty policy. Your feedback is invaluable to us and will help us continuously improve our products and service experience. Thank you again for choosing Mokwheel and for sharing your experience. Best regards, Mokwheel

Response from MokwheelOct 2, 2025

Dear Sam, Thank you very much for taking the time to share your valuable feedback. We are delighted to hear that you and your wife enjoyed riding the Mokwheel bicycle, and we appreciate your sincere suggestions for improvement. Regarding Your Concerns: Promotions and Rewards Program Special promotions (such as discounts on trailers or hitch racks) and rewards programs are exclusively available for orders placed directly through our official website. This policy is clearly stated on the product detail pages. We sincerely apologize if this policy caused confusion during your purchase process. Bicycle Bell Issue We sincerely apologize for the inconvenience caused by the bicycle bell not meeting expectations, particularly the loss of the bell your wife used after only a few rides. We understand the reliability and audibility of bicycle bells are crucial for riding safety. We will share your feedback with our product team for consideration in future design improvements. Display Size Thank you for your suggestion regarding the display size. This valuable feedback will be shared with our design and engineering teams to help us continuously enhance the riding experience. Once again, thank you for choosing Mokwheel and for providing such detailed feedback. Best regards, Mokwheel

Response from MokwheelAug 27, 2025

Hello Destiny, Thank you very much for taking the time to share your feedback with us. We also understand your expectation for a wider selection of bikes. Your input is very valuable to us, and we are continuously working on expanding and improving our product lineup to meet the diverse needs of our riders. Feedback like yours helps us move in the right direction. We truly appreciate your visit and hope to welcome you back in the future, where we can provide you with an even better experience. Best regards, Mokwheel

Response from MokwheelAug 27, 2025

Hello Matt, First, we want to thank you for taking the time to share your detailed experience with us. We also appreciate your trust in choosing Mokwheel, especially given your strong background with other ebike brands. While we regret that the riding experience hasn’t been perfect, we are committed to improving and hope that your Basalt continues to support your rides. If you experience any functional issues or need assistance fine-tuning the bike, please don’t hesitate to reach out — our support team is here to help. Thank you again for your thoughtful feedback and for being part of the Mokwheel community. Best regards, Mokwheel

Response from MokwheelAug 27, 2025

Hello Mina, Thank you so much for sharing your experience with us. We're truly delighted to hear that you love this bike so much and ride it every day—it means a lot to us. We sincerely apologize for the battery detaching on bumpy roads. Your safety and riding experience are our top priorities. If you need any assistance, please feel free to contact our customer support team anytime. Best regards, Mokwheel