MokwheelReviews of mokwheel.com

Love the bike but for that price it should have brake lights wired to the levers

Ich hatte ein Problem mit einem Bauteil an meinem E-Bike. Der Kundenservice von Mokwheel hat schnell und unkompliziert reagiert – Ersatzteile wurden zügig geliefert und ein hilfreiches Video zur Reparatur gleich mitgeschickt. Auch bei einer Softwarefrage wurde mir freundlich und kompetent geholfen. Vielen Dank für den tollen Service!

I bought this bike and it was delivered December 17th And on the 22nd it just turned off. I received a battery error 4 code And when I googled it it said it could be because of low voltage issues because the battery is cold and I never got that again and then the bike just turned off. They sent me replacement parts and wanted me to fix the bike myself while it was under warranty and I am not able to get any of the wires for the controller to come out. Both of the dealers they told me to take the bike to to have it fixed because it was under warranty did not work on those bikes or we're going to charge me $60 to $100 an hour to change the part. I have now had this bike broken more days than it was working and to spend less than 30 days.

Die Qualität des Mokwheel Basalt ST 2.0, das kraftvolle sichere Fahrverhalten und der freundliche exzellente Kundenservice, haben mich durch meine Erfahrung mit Mokwheel über 2500 Km so überzeugt, dass ich noch ein zweites Basalt ST 2.0 in Grün dazu gekauft habe.

Couldn't be happier with my Mokwheel Onyx fat tire ebike. Handles whatever you can throw at it. Top of its class in torque. Also, contrary to what I have read online their customer service has been top notch. I would highly recommend!

Ordering process was easy. Delivery time was good and as promised. I chose to assemble the bike myself which was easy. The problem came when I found that the bike was not set up correctly from the factory. It would not shift properly and required adjustments. Customer service was quick to respond but the adjustments they outlined went beyond the simple and required a tech. I requested to bring the bike into a local Moc Wheel dealer for adjustment but was told that was not covered. If I had bought the bike from a dealer, the dealer would have adjusted and repaired the bike as needed before or after delivery. The money I saved by buying on line might have been better spent on buying from a dealer for peace of mind. The bike itself seems well made, sturdy and huge. Coming from a cadence only bike, I am not sure if I like the torque sensor without the ability to switch to cadence only when desired. The motor transitions are a bit rough compared to a cadence only bike. It is very fast and has massive torque compared to my Rad Rover. It can get my 265 lb. frame up hills on paved, dirt or gravel forest trails that would stall my Rad. The full suspension works well and is a big upgrade for me. Brakes are sufficient, even for this big bike. That said, it is too big and heavy to use as a mountain bike beyond blue or maybe green trails.

The bike is outstanding has very good pick up and I haven’t had any issues at all. I’m a left leg amputee and it allows me to go on bike rides with my kids and enjoy the beautiful outdoor weather. The bike is very sound and seems like it’s built with very good material.

gave great advice on our bike builds once we received them and we got great extra s with the purchase