MokwheelReviews of mokwheel.com

Quick response to questions, and went the extra mile to help me

I bought the Basalt wide tire for desert riding. I am with a group and the rocky terrain is killing their backs. Not mine! At 57 I knew I needed to research and invest well on my ebike and I am so happy with my choice. Everyone loves the color too. The accessory bundle was included in my purchase. The additions were perfect except I did opt for a better air pump and didn't install the basket.

Es liegt sehr gut auf der Straße. Es fährt sich sehr angenehm und ruhig. An Steigungen habe ich null Probleme damit und fahre da locker mit 25 hoch. Die Fetten Reifen, runden das Schmuckstück ab. Daher kommt es richtig fett rüber. Von mir ne klare 11 von 10

My wife and I purchased two Basalt ST e-bikes during Mokwheel’s Black Friday sales. As such, we received the free accessory pack and free bike rack. We have ridden our bikes approximately 150 miles and are thrilled with them and with the additional accessories. We love the look and feel of the bikes with their big tires, comfortable seats and very well designed and useful “rear bike pack”. We can go to the grocery store and fit quite a bit of groceries in the rear fold out saddle bags with no problem. The bikes also do very well and are stable on dirt pats given the big beefy tires. I also want to comment on my experience with Mokwheel’s customer service. When my two bikes arrived, unfortunately, one of the rear tire tubes had a small hole in it. This may have happened during shipping or somewhere else, but after contacting customer service, they immediately to care of it and sent me a replacement tube. Of course, this built my confidence in Mokwheel and their treatment of their customers. In addition, I had one other issue with one of my phone holders and Mokwheel customer support also took care of that issue. Needless to say, I am thrilled with my bikes and thrilled with Mokwheel as a company.

Best bike ever 😎

The associate was very helpful. She seemed concerned that our issue was taken care of. Very professional that they followed up with us to make sure we were satisfied.

First off I am 63, and have 3 other ebikes from several brands currently. My wife and I, ride approximately 1500 miles a season. This tarmac is, really so far a very nice riding and looking ebike. The marketing online stated this bike had both cadence and torque. All my other ebikes are cadence only. So I know this bike doesn't do cadence, not in my opinion anyway. Still fit and finish are great. Rides nice, good brakes, very comfortable riding position. I am using the stock seat too. Riding on pas 3, I got approximately 35 miles before the battery was started to fade to two bars. Could have gone a little farther, but not much. I have just under 100 miles, in three weeks. So far so good out of the box no issues. Resetting the riding time, and trip aren't as easy as it is on several of my other ebikes. In the end, great bike, and one of my favorite rides so far. Very comprehensive, and nice tool kit was also included in the box.

I have purchase four bikes from this company in the past several years and I can say I am very happy with the customer service I have received. When they first started up it was difficult to get through but patience and kindness go a long way. Jessie has been great taking care of anything that I needed help with including a battery issue that he trouble shot with me step by step. Best to email support if you are having issues but rest assured you will get results. These bikes are awesome. And they turn heads. Best bang for the buck. I have no complaints. Would buy another one when I give one of these up. Thank you Mokwheel on making a bike that holds up and is affordable. Cyndy Stratton