MokwheelReviews of mokwheel.com

I was 100% satisfied with their customer service. It seems their customer service has improved dramatically over the past 3 years.

Everything I could ask for in a bike. Nice to have the assist when on a long summer trek, battery level has never been an issue.

An odd problem that was hard to articulate. Customer service was able to solve the problem in a timely manner.

The construction quality of the bike is great, and the assembly instructions very clear. However, the torque sensors do not work properly, and the bikes have a strong tendency to ghost pedal. Which gets very irritating, especially on rough terrain.

I had a fantastic experience with Mokwheel eBike! From the beginning, they showed me great respect, responded quickly, and really cared about my needs. A special shout-out to Chad for his outstanding customer service. Overall, I really appreciate their dedication and support!

They were responsive when I had an issue with my Obsidian E Bike. They diagnosed and sent new replacement parts in a timely manner. Only issue I had was that they do not provide any instructions for installation for my model bike, instead they provided a link to a repair video for another model of e bike on how to replace the parts.

I ordered tge Obsidian 2.0 came on time package very securely no damage. The bike went together easily. I needed to contact customer service and the returned my call the same day. Great bike great customer service!

They were quick to respond, got my part to me (under warranty) and it was the correct part. They did neglect to send any instructions or video link (as promised) so it was a bit difficult to figure out. The part was the key lock for the battery compartment. It was a bit tricky figuring out how to get the old part out with the battery still locked in. But overall, I was very happy with the service and I love my Basalt bike.