MochipanReviews of mochipan.com

Fantastic store with beautiful, unique designs that are still comfortable! I've bought from them several times and will continue to do so, they're wonderful ❤️

I love Mochipan! The clothes are nicely made and fun. They have pre-sample pre-orders that can take a while but that is part of the fun! You get to see the process that the clothes are going through and what it takes to get an item to market. If you get the newsletter, then you get weekly updates to your email about the pre-orders. You can also find the updates on the blog. I wear my items at least 3 days a week and get complimented whenever I wear them.

Everything I've bought from Mochipan has been worth the wait. Great quality time and time again. I will keep returning to buy more whimsy clothing

Got myself several pieces from Mochipan and they’ve been incredibly helpful! I ordered a cardigan in the wrong size and tried to contact them to see if I could have it changed. I tried using the live chat function but wasn’t getting responses, so I e-mailed instead. Max from their service team replied to my e-mail within the hour and got my order changed right away. I’d also like to commend the team behind their Discord server for their responsiveness with questions and issues I have with their products and purchases. I’m impressed with how responsive they are for such a small team handling such large volumes of orders and queries. Thank you so much for the amazing customer service!

I recently ordered four in-stock items during the tarriff sale in April, and they all arrived right on time. There was only one item with a small issue with the pockets, but otherwise everything fit great and felt very nice! The material is very soft on the items I ordered, which is super great. I ordered a peach fruit cardigan, the shirtless sleeves, the oversized sweater, and the oversized knit dress, all in 2XL (except the cardigan, it came in 3XL). At first, everything looked a little big, like maybe I should have gone down in my measurements. I normally wear a 2XL, and was worried the "oversized' items would be too big. But when I tried them on, they fit perfectly. However like I mentioned earlier, there was an issue with my pockets on the dress. But after reaching out in the discord, I was able address the issue to see if it can be resolved. Even if it can't, I still love my dress! I can't wait until it's colder to wear it a lot more.

Do not use this company an order my son made in November 2024 still hasn’t arrived they take your money and you don’t get your order, they come in with all sorts of excuses which are not worth reading but you still don’t get your goods!! How this company can get away with this is beyond me. Just make sure you pay using PayPal who will take up your case for you!!

I'd like to start off by saying that I'm incredibly mad after seeing the most recent biweekly update from mochipan. Last year in July I bought the Honey Bee Summer Gown for my Graduation the next year. Then I had been wondering if it's not too early to get a dress, but now I'm wondering if I will receive my dress in time for my graduation. Since last year July my dress had only been receiving delays and delays. These included the burning of a location from the manufacturer, certain other products receiving favouritism, the companys owners surgery and so on. I'd been mostly patient with my dress arriving but there's a certain amount of delays you can put on a piece of clothing until the customer gets their product. One of my worries is that I have been waiting all this time and hadn't even seen a single sample yet. Following the production of the samples of the Honey Bee Summer Gown, it's been told to the customer that this piece received 20 different samples with minor tweaks. Which none of them had shown up in a sample review which the owner posts on Instagram. I have been starting to worry about the legitimacy of the delays aswell. Following the piling up delays, I've received the news that mochipan apologises for favouritism towards certain products and the Bee collection being actively pushed back, promising to not do such again. Yet I'm starting to believe that the updates on my dress aren't legitimate anymore and that the favouritism still continues, which I find incredibly unprofessional. Then another issue I have with my product is the general lack of clear updates, stating what is happening to my product, over the months I've been waiting. I had been monitoring mochipans website and Instagram posts to see if a single thing had been said about my product, because mochipan hadn't made one post about the Honey Bee Summer Gown but just the Bee collection in general. The updates that we'd been receiving felt like they had been copied from the previous update regarding the dress, making it unclear what is happening to the product. Following this, I had left a review on the Website, saying that the updates lacked volume and clearness, and that I'd been upset that I hadn't received any actual information about my dress, that I've been waiting for since last year August. Then a couple days later, I tried to see, if my review had been replied to, but then came to find that it was gone and I could no longer find it. Instead being replaced my good reviews, often also not being very useful regarding the product, which I find to be very unprofessional from mochipan yet again. For the future, I've seen improvement in mochipan regarding their products. One of them being, that for pre sample pre orders, timelines of when you'd receive this product have been implemented within it's description. Yet I continue to have an issue with the updates. I'd be happy to receive more in depth knowledge on what is happening with my dress, including a sample review, with one possibly showing the most recent sample, pointing out the mistakes and showing what they will be improving about this dress. Regarding the wait time, I've grown skeptical at times, regarding if my dress would ever even arrive without me having seen a sample of the Honey Bee Summer Gown. Therefore I'd be happy to see more throughout updates going in depth of what will continue to happen with this product. Following this I'd also be happy to see changes regarding the handling of reviews. Since I had found my review no longer available on the website. I'd like to say that this clearly upsets me. I had been patiently waiting, even excusing the wait times to whoever had asked about it. Though I find it very upsetting to just take it down and delete it without giving further information. On top only leaving good reviews, as said earlier, often not fitting. I'd be continuesly happy if my review had been acknowledged, gotten a formal reply and kept on the Website. Yet this had been avoided by the company where now my review is gone. For the future I'd be happy to see improvements within the handling of negative reviews, where it would be acknowledged, or at most receive and E-mail (one of the required informations you have to fill in before leaving the review), if said review would be taken down. To sum up, I have not been the only unhappy customer at mochipan, but I'd be much happier if the criticism above would be appreciated, acknowledged and processed into the handling of the products and their respective customers. Since I do not have my product yet, due to last delays following a miscommunication error, I can sadly not talk more about my product. Though yet I would like to leave this, saying that I hope other customers will have a better experience regarding their products from this company, than me.

I ordered something from Mochipan and was told that if I paid for express delivery, I would receive the item by December 12th. It is now April 9th, and I still haven’t received what I ordered. Instead, I was sent a B-grade product without anyone asking if that was acceptable to me. I returned it, and to be fair, I was at least reimbursed for the delivery cost and tariff. However, I still haven’t received the original product I paid for. The last time I heard from Mochipan, I was asked whether I wanted them to send the correct item. I replied yes — obviously — since that’s what I ordered in the first place and had already asked about repeatedly throughout the entire conversation. Why even ask again? Since then, I’ve heard nothing. I feel like I’m being ghosted by customer support, and I’m starting to wonder if this is just how things work at Mochipan. How can absolutely everything go wrong with a single order unless this kind of mistake is normal for them? I am willing to change this review of course but not unless this has been solved for good and at the time being it does not seem as if there was the will to do so.