MochipanReviews of mochipan.com

There was an issue with my order, which was successfully resolved in the end, but made me worry quite a lot. I ordered one of the moth cardigans back in April, and the issue wasn't the release dates being pushed back (I'm actually cool with that because Mochipan always lets the customers know why that is), it was that my order wasn't shipped weeks after the announcement that all moth cardigans have been shipped :( I contacted customer service, and the package was sent to me shortly after (this may have been due to a problem with the platform they used to process orders, as I could infer from the Instagram stories?) I was also concerned after seeing the reviews from customers that supposedly never got the packages that weren't delivered the first time, but it got to me safe and relatively quickly :3 Overall I'd say it was worth it, and despite this hiccup, I'll be purchasing from Mochipan again, should they release the masc designs I've been eyeing. I know Rae prefers feminine designs, but one can hope ^_^

I was planning to buy a Pumpkin Patch Pinafore dress, Cardigans, and a Swimsuit along with it for my 12 year old niece and I asked their chatbot (no human people in "Chat With Us" section and they said that I could not buy it and told me it was against their policies! It's just some clothes and she really really wants it for her 13th birthday. She also loves Mochipan and their clothes. Can't a 13 year old wear a Swimsuit, a Dress, and a Cardigan? She cannot find any other brand with Mochipan's quality and unique designs. I'd like to find out why it's against Mochipan's policies. My niece wanted to write a review here but I wrote it for her as she was too shy. (Edit: Thanks Mochipan for your response, but I think you should Update Terms and Conditions to clarify) XO, Katie (P.S. I'm not actually an auntie but just curious because I talked with the chatbot and asked a question. I'll delete review tomorrow I'm sorry)

A wonderful business! Such beautiful designs, and I'm so glad that they're slowly adding more masc designs! 🤎

As of 13/11/2024, the bee swimsuit has been pushed back again to expected shipping around December 15th instead of November 30th. I had seen another complaint about this on here and I have to agree with what they are saying - it is so frustrating watching other products launch and being left in the dust for months upon months with no update. I do appreciate that they are offering limited time pins, but I don't think that's enough anymore. This was meant to be shipped months ago, and with no clear timeline it's annoying that the only compensation is two enamel pins that I don't even know where I'd put. I would rather it be estimated that the swimsuit was coming in march, instead of stringing us along and getting my hopes up every month. If I knew it would have taken this long, I wouldn't have ordered in the first place as it's already extremely expensive and it's hard to justify it at this point. Before I get any complaints about taking my opinions publicly, I had previously reached out to the team and heard back from them that from November 10th to November 25th that I would be able to choose the size of my swimsuit before it being shipped on the 30th. But it's changed once again. It's embarrassing when I excitedly told my friends and family about this swimsuit back in June/July, and they're going to be asking me into DECEMBER where it is, after I ordered it what would have been 5-6months ago and telling them it ships in august. I'm giving two stars because while this has been a nightmare, the designs are beautiful and if you were ordering anything other then the bee line you would likely have a better experience. In summery : - Consistently changing deadlines, no clear idea of when a product will actually be released and instead update every two weeksish about how "Not this month!! Sorry!!" instead of saying "6 month wait time" - No sample products until nearly 6 months of waiting, despite saying it was completed in October and it's now November - If the sample products release and they are not high enough quality to warrant the time, effort and money I spent waiting I will be contacting the team formally for a refund. Thank you for taking the time to read and Mochipan I hope you improve your communication skills with your audience as you are losing a lot of support. Edit : The previous rating was 2 stars ^ The response they gave was valid, and of course there will be delay due to fires breaking out. It still does not justify the months of delays before this, but obviously it currently being delayed makes sense. It is nice that they are communicating this, and I applied for a refund earlier this week due to not being able to wait anymore. I think the company is trying their best, but as it was pushed back multiple times BEFORE the fire I still think communication should be improved. I hope nothing but the best for the team and that everyone involved with the incident is healthy and okay. If there are any future purchases I will update but for now I think it's resolved.

More than anything else, i have to highlight the customer service! Good communication and super willing to help you with whatever issu you come across. I guarantee you, you can trust this shop and it's owner! -Sara

Mochipan is great, again, I am so sorry for the misunderstanding and confusion but thank you for helping resolve the issues. I will definitely try ordering again in the future as I do really like the strawberry romper!

Initially had an issue with not getting the jacket I had ordered, however after writing a review, they were very quick to get back to me and sort out my issue, very nice :)

Communication was efficient and any issues were sorted out quickly. The team is super sweet and the products are always really good quality, love this website!