MochipanReviews of mochipan.com

Mochipan needs to work on time estimates. While I completely understand that preorders are preorders, that this is a small business, that things take time and often way longer than expected, and that tariff uncertainties changed things, I still am quite frustrated with my experience with Mochipan. I ordered a pre sample pre order moth cardigan in November with an expected delivery of January. I only received the cardigan on July 2. The worst part, though, was the constant, overoptimistic schedule updates. It felt like every biweekly update we'd get a promise they'd be ready in the next few weeks, when this was not accurate at all. I honestly didn't mind waiting, but the inaccurate estimates meant I had *no* idea how long it would be. The cardigan itself is nice. Well made and a cute design, although a little thinner than I'd expect for the price tag. I ordered a few other things as well, and all of them are nice and well designed. I truly want Mochipan to succeed. I do like small businesses and do want to support them. However, I think it is an important part of a business to be able to properly estimate how long things will take. I do not believe it was with any malice that Mochipan had incorrect assumptions, but really, after the first few schedule slips, surely they would have realized they needed to be more pessimistic with their time estimations. If I got an update in January that they wouldn't be there until July, sure, I would have been frustrated, but at least I wouldn't have been frustrated twice a month for half a year.

Leaving it at 3 stars for now, will change later when there are any updates to the order Honestly, ordering something from Mochipan has been a small dream of mine for almost 3 years at this point! I ordered a Dandelion Romper on March 7th 2025 (so 4 days ago, hasn't been shipped yet) and I'm very excited to get it! It's my first time ordering something online from US, and the romper costs half of my monthly salary already, and I've seen a bunch of other reviews about the lack of updates and information regarding shipping, so I'm pretty anxious about this stuff :,) I wish the customer support has been more active as it was a few months ago. The questions go unsanswered for days, so it doesn't feel reassuring :( Also, a bit disappointed that the 10% discount for first-time orders doesn't work now

Look, I haven't gotten my stuff yet and I'm sure it'll be really nice I TRULY do. HOWEVER! Watching the way issues have been handled by this business..... Truthfully has left a bad taste in my mouth I'm someone who is more then happy to support and wait, I read and researched before buying and I am perfectly ok with the terms! I do think people are harsh and need to actually UNDERSTAND before buying. Yet the way controversy revolving a bad review or alleged "copy" of a design (I of course cannot say the second for certain) has felt.. unprofessional? A lot of the issues are handled PUBLICLY on the businesses Instagram and consistently in a light that has degraded or put down the individual involved. I feel the criticisms in a review could of course be worded in a more helpful way but as a professional small business not everything dignifies a public response. Take what is helpfull, improve where needed, don't sit and deflect or rebuttal Because of this constant posting of yet ANOTHER issue (copy cats, date delayes, angry DM's etc) I have begun to think less of the company. Unfortunately it's hard to see myself supporting it for much longer with the way it is currently conducted. I believe in the good of the business and I can only imagine how stressful it can be. I believe supporting it has been worth it and I do not regret putting my trust and money into it! I have just been disappointed with the lack of professionalism recently observed. Will update when product is received

Ordered some of the Fruit Cardigan line up in November. No updates as of the end of December. Have received emails for most of their other products, but nothing regarding these and these are not listed as pre-order. I'm moving soon and I don't know if I'm going to get these in time :(

Would’ve given five stars, but unfortunately, my order took longer than expected. I ordered an April didn’t get it until now the end of September almost October. With that being said, now that I do have my items, the dress, the purse, the earrings all strawberry themed looked beautiful and I got to feel very pretty today on my date. Unfortunately, the skirt that I ordered an extra large was more like a medium compared to my body type, so I was very disappointed with that. overall, I’m very happy with the communication that I had with Rea I understand that at some point she wasn’t getting my emails so I did take a little longer for some replies, but she was always sincere and always helpful and I appreciate it all of that more than anything. Hopefully when I move and I get a new place I can order again and get a little bit better experience above all. I enjoyed the shop going through it everything was beautiful and I’m really happy that I did get my items I paid for.

I ordered in June 2022, never received it. Let the seller know, they sent out a replacement, never received that. Let the seller know AGAIN, they sent a replacement for the replacement to a different address, never received it. Emailed them finally asking for a refund January 2023, no respond, emailed again, haven't heard back. $100 down the drain. EDIT: Rae has been in contact and has sent a replacement product. It has yet to arrive but the customer service has been nice and personal. I updated my review to 3 stars from 1 star and will update again after I receive the package!

After a little while I managed to get in touch with mochipan about an order that hadn’t arrived, thankfully the owner got in touch with me and sorted out my order, turns out it got lost in transit but I’m very thankful that they offered to resend my coat. I’m an very grateful for their effort’s May update: so I contacted mochipan and she said she resent it out, I got upset because everything was taking so long so I asked for a refund instead, she said she sent me a refund and it went through and she did also give me a very generous $55 gift card which is around £44.65. It’s now been ten weeks and the order I made using the gift card has not arrived. A bit disappointed but I can’t be bothered to try and find the time to keep messaging and trying to get in contact with the owner to try and fix things when nothing is working out for me clearly. At least I got the refund.

Edit: Rae quickly resolved my problem. I love my strawberry robe but I'm going to have to bump up my review to only 3 stars because the communication needs to be addressed. For some reason, she won't get my replies sent from my g-mail account, but when I forwarded the email to my outlook account, and replied, she managed to get it. I'm not sure what's going on but I hope she resolves that. Original: Initially, I preordered a blueberry robe with a coupon I received in the newsletter. Rae contacted me and said she can't accept the coupon on the preorder, so I asked to switch it to the strawberry robe and she agreed. But since I have ordered in March, I have recieved only one update: that the warehouses in China are closed due to Covid. I understand that, but that was closer to April and I have not received an update since. I have emailed and texted Rae multiple times since August and have yet to receive a response or update. It is now December. I'm at my wit's end. I'd either like some kind, ANY kind of update or my money back.